Head - Managed Services
CurrentResource Process Outsourcing / Infra management / Deployment of L1 and L2 Engineers at Corporates and Institutions
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@yahoo.co.in
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Bhanumathi Cousik is listed as On a mission to catapult 5000 champions reach peak performance levels by the year 2025- Scale up Wizard at Perito Techno Services, based in Chennai, Tamil Nadu, India. AeroLeads shows a work email signal at yahoo.co.in and a matched LinkedIn profile for Bhanumathi Cousik.
Bhanumathi Cousik previously worked as Head - Managed Services at Perito Techno Services and Facilitator, Corporate Trainer and Consultant at Self-Employed. Bhanumathi Cousik holds B.A., Economics from University Of Madras.
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Scale up WizardDirector-Learning Partners Inc.Lead - Chennai Hub - International Association of FacilitatorsCertified on Measuring Attitudes and Personality (MAP)Life member with Frontier Trainings, USACertified as Instructor -Customer Service and Sales by International Business Training Association (IBTA), FloridaCertified in NLPTrain the Trainer certification from Oscar Murphy International and Standard CharteredSpecialties: BankingExecutive Coaching - Leadership DevelopmentPersonal EffectivenessOutbound TrainingsProjects on Enhancing Front-end experienceProjects on Enhancing Customer experienceProcess ImprovementsPre sales and SalesCoaching, TrainingRelationship Management for Priority Banking Customers (UAE)Restructuring and Managing Sales portfolio - Telesales
Listed skills include Team Management, Training, Management, Employee Engagement, and 46 others.
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Chennai, Mumbai, Delhi, Bangalore
Resource Process Outsourcing / Infra management / Deployment of L1 and L2 Engineers at Corporates and Institutions
Chennai Area, India
Chennai Area, India
Chennai
Chennai Area, India
Consultancy and Training on Soft skills and motivation for CorporatesClient List:Adroit Property Developers Altacit Global (Legal)Altis Properties Axis BankBNP Paribas BNIBajaj AllianzBanca Sella Baga Bahwan CyberTek Chrysler Bajaj Allianz Citibank N.A. Cogent Innovations CSC (iSoft) Consim Crompton Greaves Daimler DanoneDISYS (IT)Edelweiss Excelacom.
Switzerland
Managing Expats who move into India, Job Search, Culture Orientation, Settling into new environment and work on expectations in a land alien to them
Chennai Area, India
Handling support function to pre sales team. Coordinate closely with sales and marketing teams. Data mining, pre-sales management and managing life cycle of prospect till site visit.
Chennai Area, India
Training, coaching
Handled Virtual Relationship Management and Outbound Telesales team for the UAE customers of Standard Chartered Bank – Team of 200 members. Involved in revenue generation through relationship building, identification of needs and ensure fulfillment of opportunities for the Preferred and Personal Banking customer segments. Metrics included sales, transition.
Chennai
Managed Service Excellence across Inbound and Outbound teams for Consumer Banking, Wholesale Banking and Collections team of ~500 employees. Also handled Telesales (250 employees) for UAE process of Standard Chartered Bank. Ensured call quality and Training above benchmark. Managed process migration and documentation. Developed and streamlined processes.
Handling a team of 110 direct and indirect reportees.CSAT: Ensure achievement of indicators (Service Levels, Accessibility, Abandoned rates, Agent Occupancy) and unit scores on call observations, quiz, error rates, escalations, Repeats reduction, proactive PI reduction. Handling Project Service Platform (single screen concept) for all contacts. Championing.
Customer Satisfaction: Ensure achievement of indicators (Service Levels, Accessibility, Abandoned rates, Agent Occupancy) and unit scores on Quality and Service indicators. Managed Pan India Repeat contacts reduction and proactive Problem Incidence reduction. Was part of Project team that developed frontend single screen to serve customers. Championed.
Handle customer service. Training and handholding new joiners. Review quality of correspondence/calls through call monitoring.Analyze customer feedback through Customer Satisfaction surveys and work towards action plans. Upgrade staff awareness levels Pan India through in-house quiz contests / monthly magazine
Handle customer service. Training and handholding new joiners. Review quality of correspondence/calls through call monitoring.Analyze customer feedback through Customer Satisfaction surveys and work towards action plans. Upgrade staff awareness levels Pan India through in-house quiz contests / monthly magazine
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Bhanumathi Cousik works for Perito Techno Services.
Bhanumathi Cousik is listed as On a mission to catapult 5000 champions reach peak performance levels by the year 2025- Scale up Wizard at Perito Techno Services.
AeroLeads has found 1 work email signal at @yahoo.co.in for Bhanumathi Cousik at Perito Techno Services.
Bhanumathi Cousik is based in Chennai, Tamil Nadu, India while working with Perito Techno Services.
Bhanumathi Cousik has worked for Perito Techno Services, Self-Employed, Cogent Innovations Private Limited, Mira Health Care, and Freelance Training And Consultancy.
You can use AeroLeads to view verified contact signals for Bhanumathi Cousik at Perito Techno Services, including work email, phone, and LinkedIn data when available.
Bhanumathi Cousik holds B.A., Economics from University Of Madras.
Bhanumathi Cousik is listed with skills including Team Management, Training, Management, Employee Engagement, Process Improvement, Banking, Leadership, and Relationship Management.
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