Certified by AXELOS on ITIL® V3 Foundation.Total 4 years experienced Incident Manager with a proven records and knowledge of working in the Information Technology and Services Industry. Skilled in ITIL foundation, customer support, service processes, change and problem management knowledge. The work experience I have achieved has led me to be a problem solver with emphasis in various areas of customer service, time management, dealing with critical scenarios, SLA requirements and interfacing directly with clients. This has allowed me to leverage my skills to successfully pursue new and challenging opportunities.ITIL SPECIALIZATIONAz 900Az 104Service OperationITIL specialistIT Operations ManagerIncident ManagementProblem ManagementChange Management