Bharadwaj R personal email
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A dedicated and results-driven professional with a proven track record in program/project management, service delivery, incident & change management, and strategic planning. Throughout my career, I have excelled in driving Incident Management, earning recognition such as the Manager Choice Award at IBM and leading the Best IT Support Team at VFISLK in 2020.As a Certified ITIL Professional and Scrum Master, I bring expertise in agile methodologies, program/project management, and a track record of maintaining exceptional performance metrics in incident management. My diverse certifications in AI Engineering, CSM, ITIL V3, and Microsoft Certified exemplify my commitment to professional growth and staying abreast of industry trends.I have successfully led the implementation of UI Path, contributed to global project collaboration with stakeholders in UI Path and Blue Prism, and actively participated in IT technical committee meetings. My skill set encompasses program management, ITIL framework, RPA, Agile Methodologies, stakeholder management, and change & release management.In addition to overseeing team management, automation & risk management, and technical project management, I have demonstrated proficiency in problem resolution, performance evaluation, and change management. My experience in project scope definition, problem management, root cause identification, and intelligent automation aligns with my passion for driving operational excellence.Furthermore, I have a proven ability in service, maintenance, and support of Windows servers, along with a strong background in vendor engagement, hiring & training, and administrative duties. My unique strengths lie in my strategic insights, team leadership, and the establishment of governance models to drive continuous improvement.I am enthusiastic about leveraging my expertise to contribute to an organization's success, drive innovation, and embrace opportunities for professional growth and development.
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ManagerErnst & Young Global Consulting Services Mar 2022 - Aug 2024Bengaluru, Karnataka, India -
Program ManagerVfi Slk Jun 2020 - Mar 2022Bengaluru, Karnataka, India -
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Team LeadSureworks Infotech May 2018 - Oct 2018Bangaon Area, India -
Technical Services SpecialistIbm Apr 2015 - May 2018Bengaluru Area, India•Problem ManagementSingle point of contact for one or more problemsResponsible for Ownership and Coordination of actions of those problemsTo analyze root cause, identify Known Error and coordinating actions to fix the error.To review the Problem Trends and Planning and Driving Improvement PlanTo be proactive in identifying problems, analyse and recommend Service Improvement plans with the possible solutions obtained from technical teams for department or business unit•Key AccountabilitiesResponsible to liaison with customer and other key stakeholders to assess the business needs of the customer and identify key challenges, constraints, and risks and thereby define the project scope after extensive due diligence.Identifies trends and potential Problem sources (by reviewing Incident and Problem analysis)Prevents the replication of Problems across multiple systemsReviews the efficiency and effectiveness of the Problem control processMonitors the effectiveness of error control and makes recommendations for improvementsMaintains inventory of problems under analysis and their current progress and statusFollows up issues and progress with problem owners where necessaryUpdating KEDBProduces Problem Management reports and management informationCoordinates meetings to resolve problemsPrevents recurrence of issues by identifying root cause and implementing fixWork with all internal technical teams, Service Management and external stakeholders like customer and 3rd partyDrive all problems towards root cause identification and permanent fix• Managemento Delegate tasks and follow up to make sure that they are completed. o Conduct a written performance evaluation with each Windows Technical. o Work closely with other Lead Staff and Senior Staff, accomplish Project goals. -
It Operations-Team LeadAccenture Feb 2013 - Mar 2015India• Responsible for daily supervision of a team- delivery, process and business operations• Manages the workload of the team, may make work assignments, and has responsibility for developing team members. • Operates as a subject matter expert and may be the escalation point for issue resolution and customer escalations.• The job manages effective internal/external client relationships within a defined area of responsibility, and builds client relationships in the wider group or unit. • Exercises consistent judgment and discretion with work directly related to management policies and the general operations of the business.• Responsible for Incident Management, Change Management and Problem Management. • Make/propose improvements to work products, services or processes• Meeting deliverable requirements/service level measures/specific targets -
Team Lead- Noc OperationsEffone Technologies Pvt Ltd Mar 2012 - Feb 2013Bangaon Area, India• Ensure day to day operation of IT based on the ITIL best practices framework.• Remote administration of Windows, Linux, Citrix VMware servers.• Provide Level II Support on Development, QA & Production Server.• Remote monitoring of windows 2000 / 2003 / 2008 servers which includes of Performance, uptime, website status, web based application & server resources.• Creating, Updating and Resolution of Trouble Tickets (in HPOV Tool).• Handling Incidents (Resolve incidents, update customer & escalate unresolved incidents)• Implement Change Requests.• Active Directory users and groups management.• Managing access to resources (Shared drive, local admin & terminal server access).• Implementation and administration of DNS & DHCP. • Managing and Coordinating for the implementation of applications releases and upgrades.• Application deployment & maintenance in Linux box such as CATS, Paisley, FAS, and SOXCSA. • Analyzing system logs and identifying potential issues with computer systems.• Creating and updating operational documentation: run books, maintenance procedures.• Escalate and follow up with vendor (HP) for support issues.• Standard Server build & installation and configuration of windows server 2003/2008. • Publish the Status report to the team during the Shift Handover. • Providing appropriate training to Team Members on the knowledge acquired. -
Senior Engineer - Noc OperationsEffone Technologies Pvt Ltd Dec 2010 - Mar 2012• Ensure day to day operation of IT based on the ITIL best practices framework.• Remote administration of Windows, Linux, Citrix VMware servers.• Provide Level II Support on Development, QA & Production Server.• Remote monitoring of windows 2000 / 2003 / 2008 servers which includes of Performance, uptime, website status, web based application & server resources.• Creating, Updating and Resolution of Trouble Tickets (in HPOV Tool).• Handling Incidents (Resolve incidents, update customer & escalate unresolved incidents)• Implement Change Requests.• Active Directory users and groups management.• Managing access to resources (Shared drive, local admin & terminal server access).• Implementation and administration of DNS & DHCP. • Managing and Coordinating for the implementation of applications releases and upgrades.• Application deployment & maintenance in Linux box such as CATS, Paisley, FAS, and SOXCSA. • Analyzing system logs and identifying potential issues with computer systems.• Creating and updating operational documentation: run books, maintenance procedures.• Escalate and follow up with vendor (HP) for support issues.• Standard Server build & installation and configuration of windows server 2003/2008. • Publish the Status report to the team during the Shift Handover. • Providing appropriate training to Team Members on the knowledge acquired.
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System AdministratorArowana It Consulting Apr 2010 - Dec 2010System Administrator -
System EngineerKpit Cummins Infosystems Limited Jul 2006 - Apr 2010Infrastructure Management, Desktop's, Laptops and Server's Management
Bharadwaj R Skills
Frequently Asked Questions about Bharadwaj R
What is Bharadwaj R's role at the current company?
Bharadwaj R's current role is Immediate Joiner - Program/Project Management Professional | Certified ITIL & Scrum Master | Driving Operational Excellence & Innovation | Root Cause Analysis and Problem Solving..
What is Bharadwaj R's email address?
Bharadwaj R's email address is bh****@****ail.com
What skills is Bharadwaj R known for?
Bharadwaj R has skills like Windows Server, Linux, Cisco Technologies, Citrix, Active Directory, Data Center, Xen, Itil, Windows, Dhcp, Xenserver, Dns.
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Adish Bharadwaj R
Associate Vice President At Ey | Ex Pe Fund | Imperial College London | University Of Warwick | Bangalore | ChennaiBengaluru -
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