• Responsible for all Day in and Day out operations of 3 Retail Stores• Responsible for recruitment and selection process• Administer compensation and benefit plans• Assist the Store in charges to maintain employee records (attendance, EEO data etc.) according to policy and legal requirements• Conduct employee onboarding and help organize training & development initiatives• Provide support to employees in various HR-related topics such as leaves and compensation and resolve any issues that may arise Responsible for inventory levels and order new items as needed• Responsible for promotional activities and in-store displays• Train and develop the team to ensure they deliver outstanding customer service• Assist the Store in charges for their daily, weekly and monthly store targets, clearly identifying what this means in terms of sales, profitability, costs, staffing levels and ensuring this information is communicated effectively to the team• Enhance job satisfaction by resolving issues promptly, applying new perks and benefits and organizing team building activities

Worked as an Operation Portfolio Specialist for Key clients. Responsibilities:-Identify opportunities for Revenue generation-Proactively identify Client issues and devise a plan to prevent the issues from happening-Ensure if the Client requirements are met by gathering feedback from the Clients-Driving KPIs in the process -Ensure the quality documents like SOW, SOP, etc are up-to date-People, Resource, Transition and Cost Management-Responsible for driving Client deliveries- Led high revenue North America Clients- Propose functional Business designs /databases to achieve Client objectives- Partner with Sales, Marketing, Brand and Category Management teams to identify opportunities tomaximize Category /Brand performance- Perform research and offer insights on market trends, consumer behavior, competitors, and potentialbusiness opportunities- Build strategy reports to analyse business trends to propose short- and long-term strategies- On boarding of New Clients, review existing Client contractsAreas of Expertise: Category Performance, Competitive analysis, Consumer/Shopper behavior, Market or customer segmentation, Retailer trends, Strategic Planning, Strategic Problem solving and Improvement, Operations management, market research, customized research, syndicated research, Primary research, secondary research

• Administering PF & Gratuity for all the SCB employees in Bangladesh and UK• Responsible for Preparing monthly Pension report for UK employees• Responsible for Exit Settlements and Payroll preparation for the countries• Worked Closely with country to identify the frequent changes made by employees in their contributions• Part of Pilot team in PRB certification program implemented within SCB• Responsible for queries raised by the Ex-employees on Settlements and Monthly Pensions• Member of Risk Management Team that aligned business objectives with employee

• A job analysis is done by asking individuals about their role and job through one on one interview, behavioral event interviews etc. The primary goal is to gather from incumbents what they feel are the key behaviors necessary to perform their respective jobs. • Using the results of the job analysis, competency based job description of the individual is made. A sample of a competency based job description generated is then developed after carefully analyzing the input from the represented group of incumbents and then converted to standard competencies. • With a competency based job description we begin the process of mapping the competencies. The competencies of the respective job description become factors for assessment on the performance evaluation. Using competencies will help perform more objective evaluations based on displayed or not displayed behaviors. • Alignment of Organization & Individuals through awareness training • Alignment of PMS to the Competency Grid through a separate intervention • Taking the competency mapping one step further we use the results of evaluation to identify in what competencies individuals need additional development or training.

Trained in QT and Manual Testing Tools. Worked closely with Client and Post development team

• Researches, develops, and implements training programs; ensures compliance with • Policies and procedures. • Oversees the day-to-day instruction of students. • Reviews Trainer documentation of trainee progress. • Makes recommendations regarding the status of students upon program completion. • Coordinates with external agencies and organizations to schedule required training. • Coordinates with departments in regards to training needs. • Performs the duties of a Communications Officer as needed. • Maintains training records. • Researches educational products.