As the IT Manager (Head of Department) at Revmax, I oversee the organization’s information technology infrastructure. Looking Azure infrastructure with cost optimization on day-to-day activity, scheduling SDR VM and DevOps services. My responsibilities include managing file servers, N-computing servers, Tally servers, HRMS servers, networks, and N-computing systems. I also focus on infrastructure planning to optimize O365 email licenses and MTS licenses. In addition to leading and monitoring the daily key tasks of team members, my role encompasses budgeting, vendor management, and implementing solutions to enhance operational efficiency. I contributed to the organization's global humanitarian efforts by providing robust and scalable IT infrastructure support. • Responsible for Complete IT Asset management and maintained Inventory record.• Managed IT infrastructure, ensuring security and IT compliance.• Led and supervised a team, provided user support and Daily activity.• Provide the training for O365 and IT compliance related.• Expertise in multiple servers (Active Directory & File server, Backup Server, and Storage Server) on vSphere environment.• Handle network infrastructure (WAN, AP, VPN, Sophos Firewall).• Responsible for data maintaining, confidentiality, and backup management.• Scheduling and monitoring daily backup of HRMS, Tally, CRM, Account DATA.• Responsible for data maintaining, confidentiality, and backup management with automation.• IT infra procurement and Vendor management.• Establish and manage IT processes, including a Service Helpdesk process, ensuring compliance.

As an IT Deputy Manager at CARE, I played a crucial role in overseeing and optimizing the organization's information technology infrastructure. Responsibilities included managing servers, networks, and systems, ensuring their security, reliability, and performance. I led strategic initiatives, implemented IT best practices, and collaborated with cross-functional teams to align technology with CARE's mission. Additionally, my role involved budgeting, vendor management, and implementing solutions to enhance operational efficiency. I contributed to the organization's global humanitarian efforts by providing robust and scalable IT infrastructure support.Responsibilities:• Managed IT infrastructure, ensuring security, and compliance, and overseeing global projects.• Analyse reports generated by Perfin sights to identify potential bottlenecks affecting performance and implement Azure best practices.• Expertise in multiple servers (LDAP, Mail Server, AD & DC Server, Backup Server, and Storage Server) on vSphere environment.• Handle network infrastructure (WAN, AP, VPN, Fortinet Firewall).• Responsible for data recovery, confidentiality, and backup management NAS.• Collaborate with teams to understand IT requirements, ensuring cost-effective operations.• Establish and manage IT processes, including a Service Helpdesk process, ensuring compliance.• Achieved a 30% cost reduction through negotiations while ensuring the continuity and improvement of hardware equipment services (CapEx, OpEx).• Monitor software license compliance, liaise with vendors for procurement, and manage inventory.• Provide technical support for utilizing Virtual Machines in the Microsoft Azure Cloud environment.• Create labs and nested environments for troubleshooting and recreating issues.• Assist team in troubleshooting Linux distributions (RedHat, Debian, Ubuntu, CentOS) and Windows Server (2008, 2012, 2016, 2019).

As the IT Support Manager at BI Company, I managed VMware infrastructure, including servers like Domain AD, Application, Storage, File, and Linux Database. Provided guidance to the team for effective issue resolution, including complex technical problems. Generated and analyzed reports on support performance metrics, ensuring thorough documentation of all interactions and resolutions.Operations Maintenance: VMWare & vSphere Management, Infra Management, Network Management

In my role, I handled diverse tasks on internal infrastructure servers, overseeing 450 users across different locations. Achieved a 30% cost reduction, enhanced IT productivity by 10%, and optimized asset and inventory processes. Successfully managed incident resolution, updated internal procedures, and adopted a proactive 3-step methodology for change management, increasing operational efficiency.Operations Maintenance: Strong skills in maintaining physical/virtual infrastructure, DNS, DHCP, Networking.Technologies Used: Windows 10 Client, Linux Client, Windows 2012, 2016 Server, Sophos Firewall, ESET Antivirus, Microsoft Office Suite, Bash Scripting, Network Routers, Cisco Switches, Cisco Access Points, Cisco Conferences, Polycom Conference, AD Sync, Windows Server Manager.

As a System Administrator at ACI Company, I managed IT infrastructure, configured antivirus on 200+ systems, handled software installations and licenses, and maintained network systems and company email accounts across branches. Collaborating with a two-member team ensured seamless operations.

As a Level-1 Engineer, I expanded into Desktop Support and Network Support roles, gaining valuable experience that significantly enhanced my skill set for future career endeavors.