Who is Bharat Bhushan? Overview
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Bharat Bhushan is listed as Major Incident Manager at HCLTech, based in Noida, Uttar Pradesh, India. AeroLeads shows a matched LinkedIn profile for Bharat Bhushan.
Bharat Bhushan previously worked as Incident and Change Manager at Outworks Solutions Private Ltd. and Incident and Change Manager at Netconnectglobal. Bharat Bhushan holds Secondary from Army School Kanpur Cantt.
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HCLTech
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Profile bio
About Bharat Bhushan
Bharat Bhushan is a Major Incident Manager at HCLTech.
Current workplace
Bharat Bhushan's current company
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5 roles
Bharat Bhushan work experience
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Incident And Change Manager
Current- At Outworks Solutions Private Ltd, I am working as an Major Incident and Change Manager, responsiblefor overseeing the entire Incident Management process along with Change Management. Iam instrumental in developing and.
- Provided immediate emergency response and incident management.
- Optimized resource allocation during major incidents by analyzing historical data andforecasting future trends.
- Managed end-to-end incident lifecycle, swiftly resolving technical issues to minimizedisruption and impact on operations
Aug 2024 - Present
Incident And Change Manager
Jul 2022 - Aug 2024
Senior Executive Operation
- As an Operation L2 professional with a proven track record of providing technical expertise andsupport to ensure seamless operational process. Skilled in troubleshooting complex issues,collaboration with cross-function.
- Enhanced network performance by resolving L2 incident and identifying root causes.
- Manages resources effectively during periods of high demand, ensuring uninterruptedservice delivery without sacrificing standards or quality.
- Improved customer satisfaction ratings by promptly addressing concerns and providingclear communication updates on incident status.
- Provided after-hours support for critical incident as part of an on-call rotation, maintaininghigh level of availability for urgent matters.
- Reduced ticket backlog by prioritizing task and escalating critical issues to appropriateteams.
May 2022 - Jul 2023
Application Support Analyst
- As L2 Application Production support, fixing issue within SLA is the top priority related to payments and user access and authorization
- Mapping client/business requirements and providing software solutions.
- Handling various technical aspects like product documentation, coding of modules,monitoring critical path & taking appropriate actions.
- To resolve the tickets raised as per the defined standards within the SLA to increasecustomer satisfaction.
- Raising change through Change Management Tool for implementation team for bug fix(L3support)
- Providing Production Support for multiple application like DBDI, US-ACH.
Dec 2014 - Sep 2017
1 education record
Bharat Bhushan education
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Army School Kanpur Cantt
FAQ
Frequently asked questions about Bharat Bhushan
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What company does Bharat Bhushan work for?
Bharat Bhushan works for HCLTech.
What is Bharat Bhushan's role at HCLTech?
Bharat Bhushan is listed as Major Incident Manager at HCLTech.
Where is Bharat Bhushan based?
Bharat Bhushan is based in Noida, Uttar Pradesh, India while working with HCLTech.
What companies has Bharat Bhushan worked for?
Bharat Bhushan has worked for Hcltech, Outworks Solutions Private Ltd., Netconnectglobal, and Startek.
How can I contact Bharat Bhushan?
You can use AeroLeads to view verified contact signals for Bharat Bhushan at HCLTech, including work email, phone, and LinkedIn data when available.
What schools did Bharat Bhushan attend?
Bharat Bhushan holds Secondary from Army School Kanpur Cantt.
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