• Responsible for the coordination, planning and management of IT infrastructure and related areas for the stable operation of organization’s IT assets.• Implement and maintain IT policies, procedures, and security protocols to protect sensitive data and ensure compliance with industry regulations.• Effective management of facility management services• Infrastructure projects management and new applications support.• Evaluate technical requirements for systems and applications & recommend changes as necessary.• Manage the evaluation of product and vendor/partner and services.• Work collaboratively with all IT functions• Establish service level agreements with end users.• Prepare/present reports for the effectiveness of infrastructure management.• Ensure information security related compliances.• IT Asset /Inventory/Spares management.• Backup and Recovery

• Responsible for IT infrastructure setup & services (Network, Hardware & software)• Provided technical support to end-users, leveraging broad-based expertise to handle problem identification, diagnosis, resolution, and escalation via helpdesk system, telephone, and remote support tools.• Developed step-by-step training manuals for end-users to ensure a seamless transition following application upgrades.• Analyzed system requirements to efficiently isolate and resolve a wide array of technical issues• Participated in large-scale upgrades and installations.