Bharat Kadam Email and Phone Number

• As Global / APJ Regional Sales Operations lead role own multiple processes and deliverable with quality and accuracy. (Deliverables includes – Multiple sales metrics, Sales Forecast, Pipeline reporting, Score card, MIS, Revenue Projection, Compliance scorecard, Investor reporting, QBR, MBR, CRM Management, Quote/Contract Management, Sales Data Management/Governance, Sales and Marketing expense governance, Headcount governance, Sales team onboarding, driving sales cadences.• While working on the Global requests, delivering various Global reports and Tasks and Recurring Revenue Reporting (ARR). Publishing ARR Bridge (Waterfall Graphs) By Region for Quarterly and year data for CRO and CFO.• Account assignment strategy and planning for KAE’s, SAE’s, EAE’s and CAE’s along with SE’s and SDR’s, Renewal managers etc. Analysis of sales assigned accounts as per the segments like Sophisticated User, Regulated Entity, Legacy User, Data Analyst and Data Minimalist etc.• Customer Deployment and Tracking on a Regional Level: Customers with different ARR buckets, company revenue, Industry, size and platform, Core or Non-core market, Strategic implementations (land/expand); Net New Logo Customers with Strategic/Complex POC.• Creating pricing and discount/Uplift analysis for renewals and Renewal Rate Assessment (Month, Product, Region, and Country wise process). Supporting Customer Success team by providing reports and insights for the Hypergrowth, strategic, enterprise and commercial customers. Pushed & Pulled In Renewals, ARR vs Renewal ARR and Churns (Project Loss / Logo Loss)• Tracking and analyzing Channel performance, creating Channel Margin analysis and other dashboards• Providing the bookings numbers to the Incentive Team during the payouts. Design the dashboard for Sales Reps, SE’s and Renewal managers for their commission performance and daily tracking. Collaborating with finance team on commissions for reconciliation.

As an analyst supporting Sales Global operations headed by VP in terms of showing pipeline trends / Customer Insights and performance of the sales team, create and deliver various reports and Dashboards with the analysis and insights by using BI tools and applications.• Renewal Management and Channel operations• Assisted with automation of reports, designed, and implemented processes. Arranged trainings and created documents & presentations.• Supporting in internal and external audit process and business analysis• Resolving customer queries, handling Client escalations, and providing good customer service.

• Releasing Revenue and Cost MI Reports along with Plan and forecasting financials to CFO and higher management• Provide insights and recommendations on the reports to facilitate executive-level decision making. • Validation of provisions, re-class of the cost line items for different cost centers. Preparations of Head count report, Salary Pyramid and Hiring cost reports. Analyze the cost and revenue effective elements.• Preparing Smart pricing and costing targets and update the actual against the same. Track the performance and savings of the different pillars as per SP&C.

PROFILE- Reporting and Analytic's (Active Lead) Dedicated and result-oriented Lead proficient at collaborating closely with the managers/executives and assuming responsibilities of managing daily activities, directing operations and supervising staff in order to assist in actualizing firm’s short term initiatives and long term goals and objectives.AREAS OF IMPACT AND CONTRIBUTION INCLUDE: People Management, Productivity & Utilization Management, Project Management, Change Management, Mentoring Organizational Effectiveness Ability to manage multiple tasks Possess excellent verbal and written communication skill Able to create healthy group environment Ability to interact effectively with colleagues and customers or internal /external stakeholders Trained new employees and provided guidance when required Resolving customer’s queries and providing good customer service Providing analytical solutions to the team and to the customers. ROLE & RESPONSIBILITIES OF THE TEAM:• Responsible for team members and tracking and reporting statuses on daily/weekly basis.• Design, Implementation, training documents & presentations.• Transition & setup of new projects. Preparation & setting standard templates for management reporting Client & Region specific. • Providing analytical reporting solutions to the clients. • Making effective & efficient use of resources• Worked with clients on high-priority projects like Direct transition, New setup and Change requests• Training to new employees and provided guidance when required• Resolving customer’s queries , handling Client escalations and providing good customer service• Providing analytical solutions to the team and to the customers.

DELIVERY SUPPORT ANALYST & SUBJECT MATTER EXPERT- (BRITISH GAS)  Preparation of various reports on a daily, weekly & Monthly basis, like Scorecard, Dashborads, Topsheets Giving solutions to the Hardcore Exceptions and handling escalations Conducting quality audits and communicating feedbacks to the respective supervisors. Identifying the root cause of the issue’s and fixing it with permanent resolutions Attending Weekly Client Conference Calls Promoting continuous process improvement by conducting refresher courses in training and downloading process updates via team meetings Meeting client SLA’s, setting goals and targets, meeting quality standards, interdepartmental co ordination and communication. Ensure Process Knowledge on all the threads and other processes. . Mentoring the team members to help them come up the learning curve by doing that necessary value add in terms of process knowledge, showing them their career path and further motivating them to contribute towards the team’s and the process’s performance. Preparing Work Instructions of different exception get it approved from onshore clients. Responsible for work allocation through prioritization Done Analysis on various threads and stream lined it. Meeting personal production time for every month and contributing to team productive time and quality of the work done.Sr. CCOD Executive – MIS Publishing MI on a daily, weekly & Monthly basis (Both KPI based and process level reports) Handling some of the important reports required for the Invoicing purpose, like Debit Note, Telecom Expenses. Preparing ad-hoc reports required by leadership/customer like analysis of volumes, mix of work, productivity, diarized item follow up. Calculating headcount requirement as per forecasted volume, budgeting leaves. Plan, Prioritize and execute daily tasks to help management to take important decisions. Providing Proactive alerts on performance and related aspects.

ROLES & RESPONSIBILITIES OF THE PROCESS:  Maintaining Inventory of consumable goods and Raw Material. Coordinating with Sub Vendors, contractors for work and Payments. Making various types of Management Information reports. Maintaining Sales & Purchase Registered, Issuing Debit & Credit Note. Dealing with Customers Tata Motors, Fiat India Ltd. Bajaj Auto Ltd, Hyundai and Mico India ltd. Mailing of customers invoice through V.C.M –Vendor Chain Management, S.R.M. Supplier Chain Management with Tata. Managing 43 workers on job.