Manage client implementation projects for Banking and financial services clients.Manage customer accounts, with special focus on solving customers' problems and maintaining customer satisfaction.Process Management related to ISO 27001 and GDPR compliance.Systems Administration of project management tools like JIRA, Smartsheet and marketing and sales management tool like Hubspot / Sales Navigator Zoominfo / Lusha. Productivity improvement using project management tools.

Responsible for Strategic Planning in company and Program Management of development teams Responsibilities involved:• Manage Strategic Planning of product roadmap and client deliveries in company• Publish project timelines, resource manangement and infrastructure management reports• Risks assessment and business impacts on the projects• Ensure product quality and implement processes to improve the quality in the group • Manage the development team for budget, schedule, quality and resource management• Budget tracking and management of all projects in group portfolio• Manage team capacity, utilization and productivity for team of 35 members group• Managing digital marketing initiative• Manage change and transformation initiatives• Define work priorities for teams in consultation with CEO and management committee• Report group quality and resourcing metrics to Management Committee and CEO• Identification and implementation of technical/soft skills training in consultation with development managers• Responsible for Research and Development activities in the company• Manage discipline and HR issues of the teams• Administration of JIRA system• Administration of Smartsheet, HubSpot CRM and Sales & Marketing campaign design, development and delivery

Responsible for managing Multi-geography, multi-cultural team of developers working on mobile product enhancement and client website implementation projectsResponsibilities involved:• Project manager responsible for managing multi-geography team of web site, designers, developers and tester, located in Philippines, India and Pakistan• Coordinating with Operations Director and CEO for the work priorities• Preparing plan and detailed work break down structure (WBS) for the web site development project. Distributing work and monitoring & controlling it to closure• Preparing goal, scope and plan for mobile product development projects• Making detailed WBS and distributing work among developers• Monitoring & controlling projects. Making adjustments in the projects based on the changed market requirements and priorities• Communicating detailed status report to the Operations Director and CEO• Recruiting the oDesk freelancers by going through the whole recruitment cycle of identifying the position, posting job description, shortlisting the candidates, conducting the interviews and selecting candidate best suitable to the job

Primarily responsible for management of multiple projects running at offshore, for a team of 24 members.Responsibilities involved:- To understand client requirements, systems specifications and other inputs from client and onsite counterparts- Develop, maintain and track project plans for multiple projects running in the team- Manage team capacity and productivity- Identify risks and business impacts on the projects- Ensure product quality by following the quality plan and testing strategy- Report project status to portfolio owner- Identification and execution of technical training needs- Lead Innovation Office to conceptualize & initiate the process improvement projects & lead and deliver them- Improve tools & processes to help improve quality and productivity

Manage a team of 18 team members for a mainframe to open system migration project using C++, Linux and Windows and with Agile methodologyResponsibilities involved:- As Project Leader--------------------------------o Project planning, including schedule, resource, risk, communication,configuration and test planningo Iteration level planning & trackingo Iteration review and process improvement for better implementationo Budget tracking and managemento Monitoring and control through metrics gathering and evaluation usingQC tools like Control charts, Pareto charts etc.o Extensive communication with the cliento Guiding team members during development and testingo Helping team members in solving technical problems and debuggingo Suggesting and designing best possible approach- Production Support leader- Configuration management (Visual Source Safe)- Internal auditor responsible for auditing other project(s) for process adherence and participating in the CMMi auditing process, if required

Production Support of Travel Impressions websiteBackend enhancements in JavaOnsite Coordinator for offshore team

Client: Pitney Bowes Inc. The main purpose of this project was to port the existing Secap Data Center server onto Windows 2000 operating system from UNIX operating system and interfacing it with the COM architecture for database connectivityMobilizeSite was the product developed by Patni Computer Systems. The product involved HTML to WML / HDML / CHTML conversion dynamically depending on the type of handheld device. The product used servlet chaining (for Java Web Server) / ISAPI (For MS Internet Information Server) to get the request information and filtering the response before the response is sent to the clientThe Workflow Management System software product developed was simple yet powerful enough to be used both by adhoc users as well as companies wanting to automate their core business processes. This product could be embedded into another application, which could utilize its workflow capabilities.

The main purpose of this project was to port the existing Secap Data Center server onto Windows 2000 operating system from UNIX operating system and interfacing it with the COM architecture for database connectivity