As a vital member of the technical team at Starbucks UAE, I played a key role in providing a range of services and planned preventive maintenance (PPM) for Starbucks stores across the region. My responsibilities included servicing Themoplan coffee machines, the Franke coffee machine range, HobartDW, Froster Fridges, Ciam walk-in chiller, Turbochef and Merrychef ovens, Nitro Cold Brewer, Bunn Brewer, and more.**Key Achievements:**- Attained certification from Franke, showcasing expertise in servicing and maintaining various models of Franke coffee machines.- Earned certification from Themoplan, demonstrating proficiency in handling Themoplan coffee machines, including Verismo, Mastrena, Mastrena2, Fantom, BW1 to BW3, BW4C, and more.- Executed pre-site visits for new stores, ensuring seamless installation of all appliances.- Led the complete installation process for newly opened stores, covering all aspects of equipment setup.- Managed installation, PPM, and breakdown services for major clients, including Adnoc, Enoc, Eppco, and Carrefour.- Provided emergency support, demonstrating quick and effective responses to critical breakdown situations.- Maintained a proactive approach to PPM, contributing to the efficient functioning of diverse equipment.

As a Technicians Specialist at Nestle Nespresso, I specialized in delivering comprehensive breakdown support and planned preventive maintenance (PPM) for Nespresso coffee machines. I successfully served a diverse clientele, adeptly handling both B2B and B2C clients. Proficient in managing various Nespresso models, including Aguila, Gemini, Ginius, Latisima, Delonghi, and more.