1st July onwards additional responsibility of Consumer Electronics Sales (VP) added to my challenging Role @ Micromax. I shall keep MGMT trust on me 🤞

Happy to move in Sales operation while continued mentoring service operation of Micromax team. New challenge and learning awaits which always excited me to do more.

Transforming Micromax Customer Service to match growing customer demands on speed, quality and consistency using next level technology and human touch for care.

Joined Samsung Electronics Pvt Ltd as Head of Service Operation after working more than 3.9 year at Micormax India ltd. BIG responsibility to manage tough challenging environment to service BIG product line along with a BIG team of professionals. Feeling proud to be part of service transformation initiative kicked by Samsung. Stringent process monitoring and very high degree of KPI delivery is pushing for new work way development and different approach to service basics.

Joined Micromax as Head service after working more than 5.9 month with Nokia India Ltd .Enjoying the challenge and working with New team .

Worked as Head - Sales support and Operator care after serviing Region north as RSM .

Helped Nokia Care to move from cost centre to Profit Centre. Major boost to enhance warranty window and retention period for consumer with Nokia. Also biggest boost to Authorized Service Partner in getting more revenue . Hence win - win situation for both. Nokia as well as Franchisee.

Prime responsible for Launching New Product as per customer requirement and make sure after sales service without trouble. Readiness of service in field to be ensured through spares planning / KPI for field and training.