Bharat Pratap Email & Phone Number

Bengaluru, Karnataka, India

Banglore

Optimization of Video Verification Workflow:Engineered improvements to the video verification process, mitigating the manual effort required for Business Development Associates to visit clients’ homes for loan approval.Reduced customer acquisition time by 2 days or 40%, streamlined the verification process and introduced automated data cleaning techniques for uniform response formatting.Transformation of Cheque Deposit Procedures: Overhauled the handling of cheque payments by FinOps and Finance, resulting in a significant 71% reduction in manual effort for the FinOps team and an impressive 74% reduction for the Finance Team in reconciliation tasks.Implemented automated mailers to eradicate the need for email follow-ups and strict data validations to avoid errors.Enhancement of NACH Loan Origination Flow:Improved the loan origination process through NACHs by addressing existing system issues and datafix for the same updating multiple documents in various Databases to sped up auto debit process by 10%.Implemented robust webhooks handling and a batch job system to ensure comprehensive coverage, leaving no room for oversights.Production Issue Resolutions and System Optimizations:Played a key role in resolving various production issues by conducting Root Cause Analysis (RCA) and implementing effective fixes, contributing significantly to the overall efficiency enhancement of the system.

Transformation of Cheque Deposit Procedures:Spearheaded the construction and integration of an in-house messaging platform, achieving a 40% reduction in organizational messaging costs and eliminating code redundancy.Set up AWS Alarms and Slack integration:Implemented AWS alarms to monitor key metrics and ensure the health of cloud infrastructure.Integrated the same with Slack for immediate info to the team for quick response.Payment Gateway Integration:Engineered a generic payment gateway integration solution using TypeScript and AWS Lambda functions.Designed a modular architecture that allowed seamless integration with multiple payment gatewaysError handling and DLQ:Implemented error handling and prevention mechanisms for AWS Lambda functions in TypeScript.Utilized Dead Letter Queues (DLQ) to capture and analyze failed events, allowing for proactive identification and resolution of potential issues.

Developed a robust notification handling platform for the teams to use for sending SMS as well mail notifications using Simple Notification Service of AWS, resulted to improved customer communications and experience.Implemented templates for emails and automated scheduling of reminders for promotions, transactions, and updates.Enhanced UI for the client-facing websites to improve customer experience and work on production issues.