Bharat Sachdeva Email & Phone Number

New Delhi, Delhi, India

 Monitoring open pending calls on daily basis in Branch and interactions with ASC. Regular Dealer visit and solve their issues on regular basis. Conducting systems & franchisee audits and reporting to the seniors / management Creating service network in the territory Achieving monthly revenue targets provided by HO. Team handling and UIL company.

New Delhi Area, India

New Delhi Area, India

Handling service, Dealer Handling and Branch issues. Interacting with BSI’s and ASI’s at all branches – for product feedback on quality front. Monitoring open pending calls on daily basis. Regular Dealer visit and solving their issues on regular basis. Conducting systems & franchisee audits and reporting to the seniors / management Creating service.

• Final Approvals for Customer Replacement and Refund sets,
• Coordinate with Branch service team, Legal team and VOC team.

Delhi Area, India

• Handling HCS ( Direct company owned service centre ) & service franchisees dealers, distributors, customers, Legal cases.Revenue: Achieving monthly revenue targets provided by HO..
• AMC Sale
• Allocation of AMC targets to engineers
• Stabilizer sales and Copper pipe sales to achieve revenue, targets dealers and customers
• Dust cover sales target to Service centre and engineers
• Ensuring cold calls to existing and new customers for AMC

• Handling HCS ( Direct company owned service centre ) & service franchisees dealers, distributors, customers, Legal cases.Revenue: Achieving monthly revenue targets provided by HO.
• AMC Sale
• Allocation of AMC targets to engineers
• Stabilizer sales and Copper pipe sales to achieve revenue, targets dealers and customers
• Dust cover sales target to Service centre and engineers
• Ensuring cold calls to existing and new customers for AMC

• Handling service franchisees for timely service of Bravia, CyberShots, Vaio and Audio.
• Regular Dealer visit and solving their issues on regular basis.
• Taking care of Dealer replacement and inspection of Dealer Defective stock.
• Handling of Escalation calls and Legal Cases.
• Regular interaction and follow up with service centre for up gradation of service standards and meeting the deadlines set by the organization.
• Visited Dubai for he installation of LCD TV, Audio Sets for all India Dealer Conference and employee meet.

• Handling DSC (Direct company owned service centre) & service franchisees dealers, distributors, customers, Legal cases.
• Developing Service Franchisees & Engineers and managing service operations of the entire area
• Conducting systems & franchisee audits and reporting to the seniors
• Carrying out root cause analysis for customer satisfaction and communicating the same to management for decision making
• Creating service network in the territoryHighlights:
• Effectively organized training for ground level engineers

• Handling DSC (Direct company owned service centre) & service franchisees dealers, distributors, customers, Legal cases.
• Developing Service Franchisees & Engineers and managing service operations of the entire area
• Conducting systems & franchisee audits and reporting to the seniors
• Carrying out root cause analysis for customer satisfaction and communicating the same to management for decision making
• Creating service network in the territoryHighlights:
• Effectively organized training for ground level engineers

• Handled All India coordination for service of – Plasma and LCD
• Interacting with BSI’s and ASI’s at all branches – for product feedback on quality front.
• Complaints with turnaround time to prepare the weekly reports in the prescribed. format to be presented to management.
• Visit to the VIP customers & Institutional buyer to help the service stations to resolve the problem related to Installation or Franchise service.
• Handling corporate customers like Hotel Taj, Ministry of Defense, etc. in solving issues related to installation and service.
• In additions am also involved to raise in warranty claims and product failure claims to Korea

• Handling service franchisees for timely service of CE and HA products.
• Regular Dealer visit and solving their issues on regular basis.
• Regular interaction and follow up with service centre for up gradation of service standards and meeting the deadlines set by the organization.
• Specific installation jobs & erection of the high end products and ensuring customer satisfaction whereby have handled lot of complicated. Imp sites for installation of PLASMA and LCD TV’s few of them were –Parliament.