Bharat Sachdeva Email & Phone Number

New Delhi, Delhi, India

 Monitoring open pending calls on daily basis in Branch and interactions with ASC. Regular Dealer visit and solve their issues on regular basis. Conducting systems & franchisee audits and reporting to the seniors / management Creating service network in the territory Achieving monthly revenue targets provided by HO. Team handling and UIL company engineer handling for escalated cases from customer. Audit all service centers once in a quarter to improve the process, infrastructure etc.

New Delhi Area, India

New Delhi Area, India

Handling service, Dealer Handling and Branch issues. Interacting with BSI’s and ASI’s at all branches – for product feedback on quality front. Monitoring open pending calls on daily basis. Regular Dealer visit and solving their issues on regular basis. Conducting systems & franchisee audits and reporting to the seniors / management Creating service network in the territory Achieving monthly revenue targets provided by HO. Team handling

• Final Approvals for Customer Replacement and Refund sets,• Coordinate with Branch service team, Legal team and VOC team.

Delhi Area, India

• Handling HCS ( Direct company owned service centre ) & service franchisees dealers, distributors, customers, Legal cases.Revenue: Achieving monthly revenue targets provided by HO..▪ AMC Sale▪ Allocation of AMC targets to engineers▪ Stabilizer sales and Copper pipe sales to achieve revenue , targets dealers and customers▪ Dust cover sales target to Service centre and engineers▪ Ensuring cold calls to existing and new customers for AMC◦ Spares sale to service centre and SSD▪ Identification of spare parts dealers market wise▪ Tracking of competitor activities▪ Collecting orders and explaining the schemes time to time to Dealers and Service centreCustomer satisfaction:▪ Monitoring response time▪ Ensuring repair turnaround time▪ Ensuring first time fix on daily basis▪ Monitoring open pending calls on daily basis▪ Reminder/escalation calls management on daily basis▪ Happy calling to customer to ensure service de◦ Trade satisfaction:▪ Visits to dealer as per permanent journey plan▪ Documentation for timely clearance of defective stock▪ Ensuring denting painting in field for fast clearance of defective stocks▪ Responsible for interacting with the clients on a regular basis to ensure complete satisfactionand continued business▪ Audit all service centres once in a quarter to improve the process, infrastructure etc.▪ New ASC/ASP/ACP code creation▪ Self-Audit & Fake call report▪ Implement SMWG (Self-Management Work Group) with in the ASC team to improve ASC overall performance.

Handling HCS ( Direct company owned service centre ) & service franchisees dealers, distributors, customers, Legal cases.Revenue: Achieving monthly revenue targets provided by HO.▪ AMC Sale▪ Allocation of AMC targets to engineers▪ Stabilizer sales and Copper pipe sales to achieve revenue , targets dealers and customers▪ Dust cover sales target to Service centre and engineers▪ Ensuring cold calls to existing and new customers for AMC◦ Spares sale to service centre and SSD▪ Identification of spare parts dealers market wise▪ Tracking of competitor activities▪ Collecting orders and explaining the schemes time to time to Dealers and Service centreCustomer satisfaction:▪ Monitoring response time▪ Ensuring repair turnaround time▪ Ensuring first time fix on daily basis▪ Monitoring open pending calls on daily basis▪ Reminder/escalation calls management on daily basis▪ Happy calling to customer to ensure service de◦ Trade satisfaction:▪ Visits to dealer as per permanent journey plan▪ Documentation for timely clearance of defective stock▪ Ensuring denting painting in field for fast clearance of defective stocks▪ Responsible for interacting with the clients on a regular basis to ensure complete satisfactionand continued business▪ Audit all service centres once in a quarter to improve the process, infrastructure etc.▪ New ASC/ASP/ACP code creation▪ Self-Audit & Fake call report▪ Implement SMWG (Self-Management Work Group) with in the ASC team to improve ASC overall performance

• Handling service franchisees for timely service of Bravia, CyberShots, Vaio and Audio.• Regular Dealer visit and solving their issues on regular basis. • Taking care of Dealer replacement and inspection of Dealer Defective stock.• Handling of Escalation calls and Legal Cases.• Regular interaction and follow up with service centre for up gradation of service standards and meeting the deadlines set by the organization. • Visited Dubai for he installation of LCD TV, Audio Sets for all India Dealer Conference and employee meet.

Handling DSC (Direct company owned service centre) & service franchisees dealers, distributors, customers, Legal cases.• Developing Service Franchisees & Engineers and managing service operations of the entire area• Conducting systems & franchisee audits and reporting to the seniors• Carrying out root cause analysis for customer satisfaction and communicating the same to management for decision making• Creating service network in the territoryHighlights:• Effectively organized training for ground level engineers• Proficiently initiated competition within the team to achieve the targets• Significantly facilitated smooth processing of service operations• Developed markets by educating & promoting awareness of new technologies to the Trade Partners & Engineers• Imparted Behavior Skill Training to the Engineers

Handling DSC (Direct company owned service centre) & service franchisees dealers, distributors, customers, Legal cases.• Developing Service Franchisees & Engineers and managing service operations of the entire area• Conducting systems & franchisee audits and reporting to the seniors• Carrying out root cause analysis for customer satisfaction and communicating the same to management for decision making• Creating service network in the territoryHighlights:• Effectively organized training for ground level engineers• Proficiently initiated competition within the team to achieve the targets• Significantly facilitated smooth processing of service operations• Developed markets by educating & promoting awareness of new technologies to the Trade Partners & Engineers• Imparted Behavior Skill Training to the Engineers

Handled All India coordination for service of – Plasma and LCD• Interacting with BSI’s and ASI’s at all branches – for product feedback on quality front.• Complaints with turnaround time to prepare the weekly reports in the prescribed. format to be presented to management.• Visit to the VIP customers & Institutional buyer to help the service stations to resolve the problem related to Installation or Franchise service.• Handling corporate customers like Hotel Taj, Ministry of Defense, etc. in solving issues related to installation and service.• In additions am also involved to raise in warranty claims and product failure claims to Korea

Handling service franchisees for timely service of CE and HA products.• Regular Dealer visit and solving their issues on regular basis.• Regular interaction and follow up with service centre for up gradation of service standards and meeting the deadlines set by the organization.• Specific installation jobs & erection of the high end products and ensuring customer satisfaction whereby have handled lot of complicated. Imp sites for installation of PLASMA and LCD TV’s few of them were –Parliament house, RAW intelligence building, Sena Bhawan, Defense Ministry,Doordarshan, Taj Group of Hotels, ITDC hotels, PVR’s Cinema, Satyam cinema etc.