Prepared detailed reports on customer satisfaction levels and other relevant metrics. Delegating tasks to members of the sales team.Building & leading a team of 6executives.Utilized problem solving skills to address customer issues quickly and efficiently.Collaborated with internal teams to resolve complex customer requests or complaints quickly and effectively.Provided technical advice and guidance to customers on how to use products and services.Identified opportunities for cross-selling additional services or products to existing customers.Developed strong relationships with customers to ensure satisfaction and loyalty.Analyzed customer data to identify trends and opportunities for improvement.Created detailed documentation of customer interactions, including notes on issue resolution.Maintained up-to-date knowledge of company's products and services offerings.Resolved escalated customer issues in a professional manner.Provided comprehensive customer support and troubleshooting assistance to customers.Assisted with onboarding new customers and guided them through the product setup process.Creating Project Plans for implementing Stellar’s in house product ‘BitRaser’ at Customer’s end.Working on Company existing accounts to develop good relationships with clients to increase Company’s Revenue.Preparing reports to keep the clients and senior managers updated on the project's progress .

Working on Airtel’s SMB accounts to increase Company’s Revenue. • Pitching Customer all the bunch of products Airtel offers to Corporate like COCP, AOI, ILL, MPLS, CISCO Conferencing , Airtel Blue jeans and many more. •Hunting for new Accounts and bring them on Airtel’s Platform to increase Company’s Customer base • Convincing Customers to shift from Competitors and join Airtel. • Handling and Solving customer’s queries and problems by passing it to concerned team through right medium. • Managing full sales as well as Customer’s journey right from the Customer Acquisition to After Sales Support. • Managing all the steps required to complete sales cycle like Documentation, Product booking and Customer Onboarding. • Creating Team Reports and sending to management.

•Working on Google’s GMB Project to get multiple Physical Outlets brands online.•Managing a team of Sales Executives• Delegate tasks and set deadline for the team•Create a Client base for online hyperlocal discovery.•Setting and achieving Team Target.•Taking team meetings and preparing team reports.•Motivating team for achieving targets.•Making client pitches and educating the clients about the SaaS product created by the company.•Creating Deck presentations for brands finding flaws in their online presence.• Implement Sales funnel programs by developing Contact with Marketing managers of leading brands via LinkedIn and other Social Platforms and referrals.• Meeting Marketing heads to pitch SI product and on boarding them.•Close financial negotiations (Upsell and cross sell) with Key Accounts.•Post sales servicing and building long term relationships with the clients to ensure sustainability.

•Managing assigned properties in assigned territory for their revenue generation. •Meeting, Pitching and convincing owners for Values added services to increase OYO 's take rate. •Coordinating with City team and Property Owners for internal communications.•Maintaining healthy relationships with Property owners and help them to solve their problems. •Raising owner’s issues to Partner Support through right channels.Key Achievement: •Achieving targets most number of Times. •Highest Number of Sales in team in August 18

Interacting with clients to develop business relations with newcustomers and working with existing ones to satisfy client’s requirements.•Targeted and developed business opportunities by presenting internet-based recruitment and branding solutions among clients.•Maintaining reports and Activities in Sales Force.•Developing relationships with key clients as well as establishing systems for managing relationships and satisfaction of clients in the region.•Providing customized services and designing customized products by mapping the client’s requirements to the product deliverables.•Providing Branding Solutions like Logo, Banners, mailers and helping Clients to advertise their brand on our Website.