* Responsible & Accountable for Delivery of IT Operations as per SoW with Customer.* Ownership of SLA & Availability management.* OPEX Budget Management.* People Management & Mentorship.

Responsibility as Service Manager Telecom- IT Infrastructure ServicesSingle point of Contact for Operational Services for Networking & Telecommunication for Europe Zone for ABInBev.Manage Budget & Forecasting for Telecom Services.Proficient in WAN, LAN, IPT, Wi-Fi, Telepresence & Mobile Services.Vendor Management, Contract management, Service Sustainability, SLA & KPI Management & Continual Service Improvement.Drives Ownership of Incident, Problem & Change.Management for Telecom service’s using ITIL Methodology.Network Capacity Management.RFP, Vendor Negotiations, Procurement.

Responsibility as Service Manager AT&TLead Service Manager for High profile customers (India SI customers) having global footprints, for AT&T Wire-line products.• One stop escalation contact for all Service issues.• Customer engagement & Contact strategy identification. • Business interaction & Stewardship reviews with Clients for business development activities. • Support Sales functions.• Engage and work on RFP for new business requirement.• Perform timely & proactive Service performance evaluations, as well as appropriate disciplinary actions• Create method to provide feedback and Quality Assurance on identified errors.• Capture and report on all Customer Service measurements, production, and turnaround time metrics.• Identify & execution of the Service Improvement Plan (SIP) for continual improvement in our service offerings.• Billing discrepancy, DIQ (Debt in query), Customer collections.• Project manager for network service / circuit Deliveries for Managed services.• Customer Project review meetings