Jeeves costumer services company, is one of the Flipkart group of companies home services.* Loss Charter Savings: Achieved savings of up to ₹22.02 crore in PAN India Tech visits and up to ₹50 lakhs in uninstallations by identifying cost-saving opportunities.* Process Improvement: Implemented Six Sigma Lean methodologies, increasing same-day delivery and installation rates from 22% to 58% within a month.* Sales Improvement: Enhanced FHS AC Gas charging sales from 2% to 15% in one month. Sustainability Enhancement: Improved sustainability for Boat brands by reducing highly escalated calls from 93% to 10%.* Automation and Productivity: Doubled productivity by automating processes like mail merging and enhancing WMS processing, leading to significant time savings.* Cancellation Rate Reduction: Reduced cancellation rates from 80% to 63% through root cause analysis.* Dashboard Automation: Automated key dashboards (Complaint Management, Master DB) using Advanced Excel, Power BI, and Google Looker, improving productivity and data management.

Key Deliverables:● Led daily service delivery, continuous development, and improvement of provider services in accordance with targets/objectives included in council, service plans, logistical operation, and procurement.● Established and implemented ‘best practice’ processes across the organization to ensure effectiveness resulting in reduced costs and improved customer service.● Ensured adherence to delivery processes by creating the daily pendency live dashboard, slot booking, and VSL PAN India reports.● Supported in periodic review, and metrics reporting to management as well as analyzed various reports, including process dashboards , SLAs and team performance reports from ERP, Casper, and RSPS dashboards.● Identified the training & development needs of the service delivery team followed by organizing the developmental programs for the same.Key Deliverables:● Led daily service delivery, continuous development, and improvement of provider services in accordance with targets/objectives included in council, service plans, logistical operation, and procurement.● Established and implemented ‘best practice’ processes across the organization to ensure effectiveness resulting in reduced costs and improved customer service.● Ensured adherence to delivery processes by creating the daily pendency live dashboard, slot booking, and VSL PAN India reports.● Supported in periodic review, and metrics reporting to management as well as analyzed various reports, including process dashboards , SLAs and team performance reports from ERP, Casper, and RSPS dashboards.* Automation Project: Led a project that reduced case resolution time from 20 minutes to 20 seconds, increasing team productivity.* Sourcing Improvement: Boosted conversion rates from 10% to 63% by solving sourcing issues with the Truflex app.* Vendor Partner Onboarding: Cut onboarding time from 5 days to 1 day, improving team SLAs and productivity.