🚀 Product Strategy & Customer Success.With 8 years of dynamic experience, I've spearheaded transformative initiatives in product strategy and customer success across diverse regions, including ANZ, India, and the UK. Orchestrator major transitions, particularly in driving ZOHO Corp - ManageEngine customers towards seamless cloud adoption, propelling the SMB ITSM market forward through a cloud-first business model.🔍 Key Accomplishments:🌐 Global Leadership: Led Customer Success efforts across multiple regions, ensuring consistent excellence and alignment with organizational goals.☁️ Cloud Adoption Champion: Drove significant transitions from on-premise to cloud solutions, empowering businesses with enhanced agility and efficiency.🚀 Market Acceleration: Pioneered strategies that accelerated SMB ITSM market growth, promoting a cloud-first approach and driving product adoption through tailored consultations and onboarding.🛠️ Project Contributions:🔧 Hewlett Packard: Played a pivotal role in projects such as integrating VMWare Workspace One into HP's DaaS platform and advocating for HP workstations & VR devices to key industry players including Microsoft, Nvidia, and Intel Corporation.🧰 Zoho Corp: Excelled in various projects focusing on customer retention and expansion, crafting user stories, fostering cross-functional collaboration with product owners, and implementing industry best practices in workflows and API governance.👔 Target Roles🎯 Customer Success Manager: Ready to leverage my expertise in driving customer satisfaction and loyalty while maximizing business outcomes.🎯 Product Manager/Owner: Equipped with a strategic mindset and a proven track record in product strategy, poised to lead innovative product development and drive market success.