Bharath Gowda Email & Phone Number

Bengaluru, Ka, In

Bangalore

* Achieving daily targets with 100% quality maintenance.* Ensuring total customer satisfaction by providing quality service, that is error free, submittedin a timely manner and communicated effectively.* Skilled in all aspects of analyzing and reviewing.* Played a major role to stabilize the process with quality & productivity of a team.* Worked along with fellow processes to streamline the required reports, business analytic, peoplemanagement and other required aspects as per the process needs.* Worked along with the dialer team to enhance the connectivity of the process.* Creation of SOP metrics for the newly launched projects.* Conducting effective resource planning to maximize the productivity of resources.* Assisting team members in identifying scope of improvements in order to achieve and maximizeprocess goals.* Evaluating performance of key metrics and preparing reports for the top management.

Bangalore

* Training, mentoring and handling a team of 20+ employees.* First Level escalation point for businesses & customers.* Monitoring the team's performance and metering. Ensure smooth operations of process-implementation, improvements, and changes, re-assign responsibilities within the team, and represent the team in business projects and transitions.* Responsible for ensuring that the team meets its commitment. * Worked with the training group for developing training materials for team members.* Client interactions, handling customers. Monthly process review with the clients on the key-performance indicators.* Implementation of records as per Customer Operation Performance Center (COPC) audit requirement.* Create Value packs and fact sheets to support the team in catering to client’s requirements.* Responsible for service delivery of the process, In-sight coordination during the knowledge transfer phase.* Validating my team’s daily, weekly & monthly metrics of internal management and also that of clients.

Bangalore

Bangalore