Bharath G. Email & Phone Number

Chapel Hill, Nc, Us

Wake Forest, North Carolina, United States

Morrisville, North Carolina, United States

Client: Ford Pro Motor Company – (Aug 2023 - Oct 2023)Accomplishments:• Worked on replacing the existing B2BCRM dynamics application for Ford Managed vehicle sales accounts with Salesforce capabilities that will provide a full view of each account's opportunities and activities across the FP (Ford Pro) pillars. • Provide agents with leads, account details, and opportunity management capabilities to support Tekion configuration, quote, and contract for vehicles. Manage the process of vehicle provision to customers with agents (PDI, registration, delivery, etc).• Integrated customer data with content creation, marketing automation, and analytics tools to provide Ford Pro business verticals with a unified view of customer interactions across different channels such as email, social media, websites, and mobile devices. • Extensively worked with the MuleSoft team which provides the integration capabilities to move and exchange data between Salesforce and other third-party sources (the essential provider is Pro360 which provides the customer data platform).Client: United Health Group (UHG) – (Feb 2022 - July 2023)Accomplishments:• Designed solutions by customizing various standard objects of SalesForce.com (SFDC) and other platform-based technologies like Visual Force, Force.com API, and Web Services.• Created one-to-one customer-centric Journey Builder interaction and integrated with Sales Cloud to track, report, and manage the customer lifecycle.• Saved the company time and money by leveraging Mulesoft integration and developing reusable lightning web components on a critical UGH portal project to seamlessly capture information from third-party applications for their business partners (healthcare providers) and customers (patients).• Boosted productivity, optimized operation, connected customer data, and facilitated application scaling, security, and governance by developing new Lightning Web Components deployed in the Salesforce digital experience cloud.

Morrisville, North Carolina, United States

Recruited to integrate Marketing automation with Salesforce to create a “Lead and Revenue Tracking System” for this real estate company. I contributed extensively to the customization of Service Cloud Console by embedding Visualforce pages in custom console components, highlight panels, and interaction logs.Notable Accomplishments:📌Facilitated $30M for the business by implementing cloud functionalities in the “go-live” tracking system that helped the sales reps review client records, gain essential customer insights, and present the user with recommended actions on home buying that helped convert 80 leads into 50 closed deals.📌Enhanced system productivity with a dashboard-like interface, configuring Service cloud console to handle Case management, Email-to-Case routing, and sharing settings in a queue-based model.

Hyderabad, Telangana, India

Hired to utilize Agile Development Methodology on various Salesforce Service Cloud development efforts for Citrix, using Custom Objects, Formula fields, Master-Detail, Lookup relationships, Tabs, and validation rules. Created Profiles, Roles, and Page Layouts and configured permissions based on the organization's hierarchy requirements. I developed custom Business logic using Apex Classes, Visual force pages, and Lightning components, created Workflow rules, and defined related tasks, email alerts, and field updates.Notable Accomplishments:📌Utilized the service cloud's case management and Entitlement management functionality to help the Citrix support team meet time-based Service Level Agreements (SLA) and quickly determine if a client is eligible for support.

Master'S Degree, Computer Science

Bachelor Of Technology - Btech, Computer Software Engineering