• Managing IT hardware and software support for 170+ retail stores, including 8 warehouses and 4 regional offices, ensuring seamless operations and high availability of systems.• Leading and managing a 7-member support team, including a team leader, helpdesk engineers, and field engineers, ensuring timely resolution of issues and continuous improvement of support services.• Defining and managing the IT budget, including both Capex and Opex, optimizing expenditures and resource utilization.• Implementing and maintaining endpoint security with antivirus and backup programs, ensuring data protection and system integrity.• Demonstrating proficiency with Google Workspace and Office 365 Admin Console, managing the organization's email and collaboration platforms efficiently.• Handling the organization's complete software license needs, ensuring compliance and optimal utilization of resources.

• Managed IT hardware and software support for 140+ retail supermarkets and 12 hypermarkets, ensuring seamless operations and high availability of systems.• Provided comprehensive IT support for 7 warehouses, 4 collection centers, and 2 regional offices, facilitating efficient logistics and operations.• Planned and implemented various IT projects, aligning them with business goals and ensuring on-time delivery within budget constraints.• Successfully set up IT infrastructure for new sites, including stores and warehouses, ensuring readiness for operations.• Provided full-time POS support, both for applications and hardware, ensuring maximum uptime and operational efficiency.• Managed highly available infrastructure, including email systems, and maintained servers, users, and WAN locations.• Managed patching and provided support for multiple Windows server versions and desktop operating systems.• Maintained DNS, Active Directory, and user management in an AD environment, along with LAN, WAN, and wireless network configuration and management.• Managed procurement of all IT-related equipment, including price negotiation and annual maintenance contracts (AMC).• Monitored and updated sales and inventories on the server, ensuring accurate start-of-day (SOD) and end-of-day (EOD) data processing.

• Maintenance & troubleshooting of POS Systems.• Data processing.• Network administrations and troubleshooting with Domain and workgroups.• Handling Novell Server • Installation and troubleshooting of SQL server • Installation and troubleshooting of retail Application package.• Troubleshooting of SQL Server, Access database.

• Installation and troubleshooting of computer systems.• Maintaining and servicing of equipments on site.• Assembling Computers.• Network administrations and troubleshooting with Domain and workgroups.• Installation and configuration of Novell server and networks.• Installing peripherals and accessories such as modem, network hubs, switches,Scanners, printer’s digital camera, u p s systems etc• Installation of operating systems such as Novell NetWare, Windows 98/Me, Windows NT, Windows 2000,Windows XP, Red Hat Linux 7.1/8/9/fedora and relevant application software’s

• Installation and troubleshooting of computer systems.• Maintaining and servicing of equipments on site.• Assembling Computers.• Network administrations and troubleshooting with Domain and workgroups.• Installation and configuration of Novell server and networks.• Installing peripherals and accessories such as modem, network hubs, switches,Scanners, printer’s digital camera, u p s systems etc