As Delivery /Project Manager in IT, I have ensured end to end completion of all tasks in a software development Life Cycle as defined by the scope, timelines and specifications needed by the client. Working with cross functional technical teams of product designers, mobile app & cloud developers and QA testers, I have followed Agile methodologies in Projects divided into Sprints of development and adapting Daily Scrums to ensure continuous focus on Project delivery milestones.As Customer Success manager in IT as well as in telecom domains, I have actively listened to the Voice of the Customer (Retail or Enterprise), resolved issues that they may be facing and brought back the feedbacks for product improvisations. I have also enforced Quality processes, bridged between the organisation and external stakeholders including Government bodies for ensuring various compliances, developed and ensured Vendors (IT /Telecom) do their role too.Also, I have been an entrepreneur for a few years, where I have created a brand called “Co-Cycle” that offered Bicycles on Rent, operated over mobile App for residents of gated communities.