To establish and apply operational policies, procedures, and guidelines and maintain effective communication with clients, insurance companies, and other partners to resolve issues that impede cash flow and to deliver quality work to ensure client satisfaction. To lead the productivity of department operations and direct efforts to ensure successful results. In addition, manage associate’s routine situations, direct the work efforts and results of a team of associates, develop team goals and associates through coaching performance, completing performance reviews, goal setting, planning and development. Transitions & Implementations is also responsible for managing multiple projects at once. Also responsible for scope management, change management, estimation impacts of scope (schedule and cost), as well as project resource management.