Deputy General Manager - Product Manager
Chennai, Tamil Nadu, India
Key Result Areas:# Leading, motivating & retaining a top-notch product development team responsible for full Product Lifecycle Management; ensuring that product owners contribute to the overall product roadmap & portfolio; delivering agile expertise and coaching new practitioners.# Deploying strategic and tactical products to meet market-level regulatory mandates, all while aligning with Group-level targets for customer experience, quality, and cost efficiencies.# Contributing to a diverse user base, including enterprise customers, partners, service providers, and the sales function# Collaborating closely with key stakeholders to formulate date model structuring and governance around the same,# Undertaking extensive assessment & analysis of the competitive landscape; gathering insights from stakeholders through contextual interview, observation & empathy, user persona, current way of working (as-is-scenario); analysing user requirements.# Recommend modifications to current policies and procedures in alignment with regulatory compliance and ethical guidelines in order to enhance operational efficiency# Liaising between vendors, and internal departments to negotiate and establish suitable contracts and service level agreements (SLAs).Significant Highlights:# Established a product management team with a strategic focus to facilitate the development of next-generation solutions.# Facilitated product development workshops that embrace a customer-centric approach and enable the creation of effective roadmaps.# Utilized machine learning and artificial intelligence at TC^x to continually analyze customer purchasing patterns, enhancing the provision of better deals.# Built a pilot team comprising sales support, customer success, feasibility, pricing, credit, and delivery units to ensure the successful launch of TC^x, a pioneering Platform as a Service (PAAS) in the B2B telecom sector.