Highly motivated and results-driven professional with over 10+ years of experience in healthcare support and retail industry reporting and data analysis.• Managed enrollment, claims process, operations management, process management, support, customer success and reporting roles.• Able to effectively self-manage during independent projects.• Owned and worked on multiple projects simultaneously and collaborating with various teams (internal and external).• Perform requirements analysis, design, coding, unit testing, reviewing, and implementation• Collaborate with Stakeholders to understand requirements and translate them into technical solutions.• Served as senior technical lead providing technical guidance and mentorship to team members to ensure adherence to practices and process terminologies.• Part of a team in the development and testing of new software applications, ensuring a smooth transition to the production environment from the SIT/DEV environment.• Organized in BI data analysis and visualization.• Connected with team leadership to develop a schedule/strategy for when to apply each test. Execute the tests according to this strategy. • Work profile includes data research and market research involving various statistical, business intelligence, data integration, and projection techniques.• Handle volume management and segregation of work as per the process requirements, meeting the agreed SLA for support activities.• Provided technical assistance in troubleshooting issues related to various applications.• Create and maintain reports as required using SQL and Power BI from multiple source data.• Customized Salesforce.com scopes and Reports being a Salesforce Admin Certified.