I am entrusted with nurturing strategic partnerships and ensuring the success of our esteemed partners. Leveraging a blend of relationship-building prowess and analytical acumen, I collaborate cross-functionally to drive growth, optimize performance, and deliver unparalleled value to our partners.With a steadfast commitment to excellence and a passion for fostering collaborative partnerships, I am dedicated to achieving mutual success and propelling our organization to new… Show more I am entrusted with nurturing strategic partnerships and ensuring the success of our esteemed partners. Leveraging a blend of relationship-building prowess and analytical acumen, I collaborate cross-functionally to drive growth, optimize performance, and deliver unparalleled value to our partners.With a steadfast commitment to excellence and a passion for fostering collaborative partnerships, I am dedicated to achieving mutual success and propelling our organization to new heights.#PartnerSuccess #RelationshipManagement #BusinessDevelopment #Collaboration #Leadership Show less

Handling escalations or sup calls of all kinds over email or call.Motivate a large team of agents in India and the US to improve quality control.Oversee partner accounts to make sure accounting is up to date.Present SLA and KPI totals in upper management meetings.Reporting (Cancellations, Profitability, and Brand Reputation Management)Tracking Staff, Scheduling, and assisting with quality control.Implementation of protocols and processes to enhance procedures to sustain… Show more Handling escalations or sup calls of all kinds over email or call.Motivate a large team of agents in India and the US to improve quality control.Oversee partner accounts to make sure accounting is up to date.Present SLA and KPI totals in upper management meetings.Reporting (Cancellations, Profitability, and Brand Reputation Management)Tracking Staff, Scheduling, and assisting with quality control.Implementation of protocols and processes to enhance procedures to sustain the organization in departments.Enhance agent Zoho templates and update emails for quality interactions by email and phone. Zoho CRM, Zoho Desk, RingCentral, Viirtue, Sales IQ, Office 365, Google Office, Stripe. Show less

Handles US-based customer grievances for the American eCommerce portal and app, Way.comResolves customer complaints in a courteous, professional manner via calls, emails, and chatUpdate order details, and handle cancellations and refunds.Call the vendor directly in case of emergency for a speedy resolution of grievanceEscalate issues to the management teamReport technical issues to the engineering teamProvide inputs on vendor details for accurate representation on… Show more Handles US-based customer grievances for the American eCommerce portal and app, Way.comResolves customer complaints in a courteous, professional manner via calls, emails, and chatUpdate order details, and handle cancellations and refunds.Call the vendor directly in case of emergency for a speedy resolution of grievanceEscalate issues to the management teamReport technical issues to the engineering teamProvide inputs on vendor details for accurate representation on website and app Show less

Leading the Hotels Food and Beverage operation, which includes 2 Restaurants and Bars, Room Service, Club Lounge, and Banquets. Oversees the development and implementation of departmental strategies and ensures implementation of the brand service strategy and brand initiatives. Also ensures the Food and Beverage operation meets the brand's target customer needs, ensures employee satisfaction, focuses on growing revenues, and maximizes the financial performance of the department. Delivers… Show more Leading the Hotels Food and Beverage operation, which includes 2 Restaurants and Bars, Room Service, Club Lounge, and Banquets. Oversees the development and implementation of departmental strategies and ensures implementation of the brand service strategy and brand initiatives. Also ensures the Food and Beverage operation meets the brand's target customer needs, ensures employee satisfaction, focuses on growing revenues, and maximizes the financial performance of the department. Delivers products and services to meet or exceed the needs and expectations of the brand's target customer and provides a return on investment. Show less

- Industrial exposure training in Four Core Departments.- Front Office, Food & Beverage Operations, Accommodation Operation &Food Production.- Handled telephonic conversations with house guest at the back office.- Service & setting up of buffet counters & tea counters.- Outdoor catering experience during industrial exposure.