• The company was into water filtration systems for garden ponds, water features and bio pools with a 1 Crore annual turnover and 15 Full Time Engineers (FTE’s). • I studied, mapped, optimized and documented the business process workflows and eliminated 15 non value tasks out of 96 tasks resulting in a saving of 1 FTE effort amounting to savings of Rs.2.4 Lakh per annum.• I defined and developed a new metric and scoring system to measure and evaluate 84% of organizational tasks… Show more • The company was into water filtration systems for garden ponds, water features and bio pools with a 1 Crore annual turnover and 15 Full Time Engineers (FTE’s). • I studied, mapped, optimized and documented the business process workflows and eliminated 15 non value tasks out of 96 tasks resulting in a saving of 1 FTE effort amounting to savings of Rs.2.4 Lakh per annum.• I defined and developed a new metric and scoring system to measure and evaluate 84% of organizational tasks to drive the team toward process compliance and these were mapped to their individual appraisals. • I established project management plans and templates and coached them on the use of Microsoft Projects and ran a pilot project for a 0.5 acre pond in G.E. Whitefiled, Bangalore. The impact of these efforts improved the customer satisfaction scores (CSat) from 3.5 to 4.5 (5 being the highest). Show less

• The company sold over 250 imported candles, had a 10 Lakh annual turnover and 3 FTE’s. They wanted to get into e-commerce.• I photographed, edited and showcase their products on Snapdeal and Flipkart, created the product catalog, and implemented a bar-code system to track the products. This generated online sales of Rs.2 Lakh in one year.

• Wipro HQ, Bangalore – wanted to upgrade their Meeting place 8.5 to WebEx in 6 Months and the contract was worth 216k USD with a team size of 3 engineers and 5 senior managers. I lead the feature gaps analysis which unearthed 38 non addressable features and was responsible for the project plan, project schedules, stakeholder management, coordinated project status reports and project closure. • United Nations Head Quarters, Nairobi- Kenya – needed us to design and deploy a Unified… Show more • Wipro HQ, Bangalore – wanted to upgrade their Meeting place 8.5 to WebEx in 6 Months and the contract was worth 216k USD with a team size of 3 engineers and 5 senior managers. I lead the feature gaps analysis which unearthed 38 non addressable features and was responsible for the project plan, project schedules, stakeholder management, coordinated project status reports and project closure. • United Nations Head Quarters, Nairobi- Kenya – needed us to design and deploy a Unified Communications system in 6 Months and the contract was worth 850k USD with a team size of 5 engineers and 5 senior managers. I set the right customer expectations and enlisted resources from a different geographic region to eliminate key technical problems and initiated governance meetings to get a 277k USD impasse milestone signed off. Both the above projects were high visibility projects and received the highest CSat Score for 2 quarters in a row. • SAP – Global Delivery of Telepresence Installations with Verizon – End to End Remote Project Management of 50 global installations over a period of 6 Months, project was worth 48k USD and a team size of 20 engineers and 7 senior managers, the project implementation was carried out smoothly in-spite of the challenge of remotely managing the project. Show less

• I drove the development of 3 business applications developed with Java and SQL, the • Business Operations, Reporting, Dashboards and Analytics System (BORDA) to automate dashboards and reports which used the hours logged by resources and generated actionable KPI’s for the business unit’s reporting and tracking needs. I was responsible for requirements gathering from senior management, managing the development of the application with 1 FTE and stakeholder management. This automation… Show more • I drove the development of 3 business applications developed with Java and SQL, the • Business Operations, Reporting, Dashboards and Analytics System (BORDA) to automate dashboards and reports which used the hours logged by resources and generated actionable KPI’s for the business unit’s reporting and tracking needs. I was responsible for requirements gathering from senior management, managing the development of the application with 1 FTE and stakeholder management. This automation caused savings of 4 Grade 4 FTE’s. • Architecture Relevance and Tracking System (ART), traced the effectiveness of global client discovery workshops and their impact on revenue for one of Cisco’s strategic Network as a Platform initiatives. I spearheaded requirements gathering, data analysis, planning, and steered the product development. • The Network Maturity Benchmarking Application (NMBA) that tracked the network assessment of some of Cisco’s key accounts and benchmarked them against industry standards and was used to cross sell and up-sell products and services. There were 11 bellwether customers with a total value of 1.1 MM USD annual subscription to the service. I was also responsible for hands on business intelligence, data analytics, dashboards and KPI reporting. • I analysed large amounts of data in excel and am an expert in VB Macros, pivot charts and tables, and have automated over 20 reports. I did extensive analysis on defining productivity and proved to management that it was not possible to be defined at the business unit level as the complexity of the project’s was not measurable and was subjective.• Recipient of 2 Cisco Achievement Program award's, and 'Team Achievement Award', and 'Best Non Customer Facing' Awards. Show less

• Created, published and managed metrics decks, was responsible for data analytics, produced 23 periodic and multiple Ad Hoc reports for Cisco’s Technical Services. • Was the single point of contact for 9 Cisco partner’s. I raised RFP’s, scrutinized their rate cards and streamlined the partner on boarding process, the contract management and invoicing processes, and achieved 100% compliance. • I planned, tracked and reported the variance of the budget for the business unit worth 65k… Show more • Created, published and managed metrics decks, was responsible for data analytics, produced 23 periodic and multiple Ad Hoc reports for Cisco’s Technical Services. • Was the single point of contact for 9 Cisco partner’s. I raised RFP’s, scrutinized their rate cards and streamlined the partner on boarding process, the contract management and invoicing processes, and achieved 100% compliance. • I planned, tracked and reported the variance of the budget for the business unit worth 65k USD. The business unit was a profit neutral outsourcing wing of Cisco’s Advanced Services Practice and all costs and expenses were cross charged to the theatre’s and other practices. • I analysed and reported the customer and delivery satisfaction surveys and reported customer loyalty based on the Walker loyalty matrix. Show less

• I Developed an excel mathematical model for forecasting and planning human capital requirements based on past hiring trends to meet corporate revenue targets. Hiring as per the manpower plan directly impacted the bottom line. • I budgeted the revenue, expenses and manpower for 50+ key accounts and did a bottom up and top down revenue variance analysis to identify gaps. • I studied the revenue pipeline, assessed the capacity to farm accounts and potential new revenue, and forecasted… Show more • I Developed an excel mathematical model for forecasting and planning human capital requirements based on past hiring trends to meet corporate revenue targets. Hiring as per the manpower plan directly impacted the bottom line. • I budgeted the revenue, expenses and manpower for 50+ key accounts and did a bottom up and top down revenue variance analysis to identify gaps. • I studied the revenue pipeline, assessed the capacity to farm accounts and potential new revenue, and forecasted corporate level top down revenue targets for a 36 MM USD annual revenue company Show less

• The company was one of the first dot com’s in India and had team size of 40 people. I redesigned http://mail.indiainfo.com and the number of subscriptions doubled to 3mil registrations after launch. • I was the principle developer for all PERL applications and the developer for an online job portal www.methodex.com using HTML, Java Servlets and SQL. • I was the content manager for http://indiafocus.indiainfo.com/, and did ASP programming for http://shop.indiainfo.com.