Bharathi A Email & Phone Number

• 13+ years’ experience in IT Service Management, Supplier Relationship Management, and Customer Relationship Management.• Extensive exposure to IT Service Management (ITSM) methods, processes, including transition and transformation with the emphasis on driving improvements in the customer experience. • Strong hands-on Experience on Problem Management.• Expertise in Agile methodology and Water fall methodology.• Rich Knowledge in Software Testing Concepts, Processes and Methodologies. Involved in various areas of the Quality management including assessing Customer needs, Testing, Defect Management and Bug reporting.• Excellent analytical, technical, leadership, interpersonal and communication skills coupled with an intense customer-centric attitude.Certifications:• ITIL V3 Foundation Certified• SIAM Professional certified. • ISTQB Certified tester.• IBM Agile Explorer certified.