Skilled in Enterprise Security products such as MDE,MDAV,MDI,EOP,MCAS,Bitlocker,Vulnerability management,Crowdstrike,Symantec – SEP. Proven ability to develop and implement secure systems and processes to protect sensitive data.As an Endpoint Security Admin, I specialize in configuring and managing security measures to protect our organization’s devices. My responsibilities include:Microsoft Defender for Endpoint Operations:Successfully operating Microsoft Defender for Endpoint to detect and respond to security threats.Monitoring the Incidents queue to address alerts promptly.Managing false positive and false negative detections.Intune Endpoint Security:Leveraging the Endpoint security node in Microsoft Intune to configure device security.Mitigating risks by implementing security policies for Windows, Mac, and Linux devicesCollaboration and Continuous Learning:Collaborating with cross-functional teams to enhance security posture.Staying updated on industry trends and best practices.

Troubleshooting network and security flaws which leads to security breaches. • Hands on Experience on Symantec Enterprise Software’s (SES cloud & SEP). • Installation & configuration of Symantec Endpoint Protection Manager on the servers and deployment of SEP to the endpoint clients. • Implementing policies on the SEPM and SES cloud as per the clients request. • Creating customized policies to enhance overall security. - Firewall - IPS - MEM - Application & Device control • Configuring LUA and GUP to keep the Endpoint clients up to date with the latest security definitions. • Analyzing packet captures using Wireshark logs. • Log analysis using Symdiag to get an in depth analysis of the issue when the SEPM and SEP malfunctions.

Role Overview: As a Consumer Technical Support Specialist, I am responsible for delivering exceptional technical support experiences to our valued customers. our primary objective will be to assist customers in resolving their technical issues, providing guidance, troubleshooting assistance, and product knowledge. I played a vital role in ensuring customer satisfaction, building strong relationships, and maintaining a positive brand image. *Finding New Promotional product clients and explain them our Work Plans. *Fixing Appointment with clients to call back and get the job done. *Job Requirement gathering from client. *Delivering the job in given turnaround time.Key Skills: Multi-tasking skills, Decision making abilities, leadership Skills, Presentation Skills, Customer grievance handling skills.Business Development:Generating the new business from the existing clients and to acquire new clients.Managing business development activities & accountable for the top-line profitability.Developing prospective clients and maintaining relation with old clients.Dealing with the key clients for PAN India recruitment.Client Management:Developing and managing clients.Generation of timely business from the existing clients.

1.Resolving Hardware/software issues of computers .2.Virus Removal Service been handled.(Symantec)3.Troubleshooting the OS related issues.4.Guiding the customer by taking control of customers computer through Remote access server and explaining them in better way.