• Manage HR Service delivery across APAC and EMEA with revenue of S$1.2Million• Collaborate across multiple teams and stakeholders (Client, Operations & Partners) to strategize and implement solutions for smooth delivery and improved efficiencies • Implement continuous improvement processes and identify cross-sell and upsell opportunities through service review meetings as well as client-facing one on one meetings with a focus on overall Customer satisfaction• Delivering high quality outputs through analysis, review, and attention to all aspects of deliverables with 99.8% overall accuracy• Managing multiple aspects of delivery involving planning, implementation, communication, reporting and share learnings with Stakeholders and associated teams

Role: Account Manager (Oct -2013 – Mar 2020)• Managed HR Service delivery across Asia Pacific Region with revenue of S$700K• Coordinated with Operations & Partners for smooth delivery, Change Management, escalation management, issue resolution.• Lead Service review meeting with Client with focus on Service improvement and process improvement• Focused on all aspects of delivery with emphasis on quality and time while continuously learning, initiating process improvements for overall efficiencies across the program• Managed multiple aspects of delivery including planning, implementation, communication, reporting and share learnings with Stakeholders and Internal teams

• Creating and maintaining detailed Project Plans of ongoing projects assigned.• Managing & coordinating with Partners and Work groups (Implementation, Operations, IT) engaged in the project • Interface with Partners involving agreement, planning, timelines and quality of deliverables• Monitoring Project progress and performance.• Adhere to relevant escalation processes to escalate resource issues, delayed project phases, missed deadlines and other planning issues• Generate consolidated reporting to the Project Board, including milestone summary, key issues, risks, benefits, summary of costs incurred• Managing project scope and change control and escalating issues, where necessary• Providing status reports to the Project Sponsor• Defining, managing and assisting in the User Acceptance Testing program • Identifying user training needs and devising and managing user training program

Project Coordinator (June 2008 – Present)• Coordinate with various teams (Client, Operations, Payroll, IT and Vendors) for accomplishing and tracking project timelines.• Report project status on a periodic basis to project stakeholders• Work with vendors in recruiting appropriate resources for IT projects• Forecast monthly and quarterly budget for projects• Administrator for Project’s SharePoint• Coordinate with access administration team regarding resources ID and access generation• Monitor and provide feedback on quality of work delivered by Third Party Vendor resources• Review timesheets of resources and initiate invoice payment with Sourcing & Supplier’s team• Host status calls, generate status reports and provide updates to Client and Leadership team• Generate reports for projects related to project status, Cost saving, Resource availability• Track and drive issues to closure• Research and document the current workflow and defined inefficiencies and defects in the current processes

• Managed team size of 12 HR Advisors• Documented Methods & Procedures, Step action plan which is used in training the team• Handled Client escalations, generated periodic reports for Client team and Leadership team• Set targets for the team, monitored them on periodic basis and ensured that team meets Key Result areas.• Prepared team’s performance reports, provided feedback to improve performance.• Conducting annual performance appraisal for the team members.• Mentor and train new advisor• Team Collaboration and Issue Resolution• Forecast volume, staffing and scheduling

• Administrated Health Insurance claims for ASPAC client’s employees• Administrated Employees insurance benefits for ASPAC client’s employees• Liaison between Insurer and employees.• Support Tier 1 team in answering queries to employees.• Advised US Client's employees on employee benefits, plans eligibility, insurance claims status and• Enrolled employees in selected plans• As part of the project transition team underwent training in Singapore