Bharath Kumar Gorintla Email & Phone Number

Hyderabad, Telangana, India

• Drive successful implementations for large and critical clients by designing, building, and deploying proof-of-concepts and pilots.
• Tailor Zenoti to match each customer's unique business needs through configuration and solution design.
• Ensure seamless data flow across various systems by utilizing extract, transform, and load (ETL) techniques for Zenoti.
• Proactively identify and address potential issues, while effectively communicating solutions and ensuring customer satisfaction.
• Stay current on industry trends, product updates, and best practices to optimize the customer onboarding experience.

Bengaluru, Karnataka, India

• Planning and implementing Planview Hub (Tasktop) solutions that includes configuring the software, creating workflows, and integrating it with existing systems.
• Collaborating with clients to understand their needs and develop a customized solution that involves gathering requirements, conducting workshops, and creating detailed documentation.
• Testing and deploying the solution ensuring that the solution meets all the client's requirements and is free of errors.
• Providing training and support to clients which helps them get the most out of the software and ensure that they are successful and helpful for their growth.
• Staying up to date on the latest Planview features and functionalities for providing clients with the best possible service and Improvements w.r.t their current concerns.

Pune, Maharashtra, India

• Mentor and guide the team on taking initiatives proactively.
• Manage a team of consultants and provide technical expertise, guidance, mentorship and support to consultants
• Work closely with customers to answer questions about the features and capabilities of our product.
• Create Weekly Status Reports and Monthly Status Reports for Internal Management and Customer SPOCs.
• Manage cross-functional interactions with internal teams e.g., product development, engineering, and QA.
• Understand the Customer’s current ICI implementation and ensure the maximization of business value realized by the customer through consultative support, training, and configuration optimization.

Pune, Maharashtra, India

• Understand the Icertis platform as well as its implementation for specific customers very well including configurations, customizations, and integrations.
• Understand assigned customers’ business & operational environment with an ongoing understanding of its health. Increase awareness within Icertis, and drive operational improvements based on customer insights.
• Be the point contact to drive support plans. Address and resolve some of the customer support incidents or provide workarounds by leveraging troubleshooting skills.
• Extensive use of SQL to check and correct data from the backend.
• Coordinate with the Internal Teams within Icertis to get the outstanding issue resolved.
• Responsible for SLAs, Quality and Accuracy of individual Team

Pune, Maharashtra, India

• Understand customer requirements.
• Translate requirements into functional specifications.
• Work with the product development team to gather requirements and provide feedback.
• Participate in the implementation of Icertis's products and services.
• Train customers on how to use Icertis's products and services.
• Design, develop, and extract data from SQL databases

Pune, Maharashtra, India

• Providing technical support to customers and partners
• Troubleshoot technical issues.
• Configure and deploy Icertis services.
• Troubleshoot and resolve database issues
• Train customers and partners on how to use Icertis products and services.
• Work with the product development team to gather requirements and provide feedback.

Bengaluru, Karnataka, India

• Plan and manage the execution of projects.
• Monitor project progress and identify the resolution for issues.
• Communicate with stakeholders and keep them updated on project progress.
• Prepare project documentation and consult with vendors and suppliers.
• Conduct needs analysis and gathers requirements.
• Create instructional materials, such as courseware, presentations, and assessments.

Master Of Business Administration (Mba), Marketing

Bachelor Of Technology - Btech, Computer Science And Systems Engineering

Intermediate Education, Maths, Physics, Chemistry

Secondary Education, High School/Secondary Diplomas And Certificates