Bharath Kumar Gorintla Email & Phone Number

Hyderabad, Telangana, India

• Drive successful implementations for large and critical clients by designing, building, and deploying proof-of-concepts and pilots.• Tailor Zenoti to match each customer's unique business needs through configuration and solution design.• Ensure seamless data flow across various systems by utilizing extract, transform, and load (ETL) techniques for Zenoti.• Proactively identify and address potential issues, while effectively communicating solutions and ensuring customer satisfaction.• Stay current on industry trends, product updates, and best practices to optimize the customer onboarding experience.

Bengaluru, Karnataka, India

• Planning and implementing Planview Hub (Tasktop) solutions that includes configuring the software, creating workflows, and integrating it with existing systems.• Collaborating with clients to understand their needs and develop a customized solution that involves gathering requirements, conducting workshops, and creating detailed documentation.• Testing and deploying the solution ensuring that the solution meets all the client's requirements and is free of errors.• Providing training and support to clients which helps them get the most out of the software and ensure that they are successful and helpful for their growth.• Staying up to date on the latest Planview features and functionalities for providing clients with the best possible service and Improvements w.r.t their current concerns.

Pune, Maharashtra, India

• Mentor and guide the team on taking initiatives proactively.• Manage a team of consultants and provide technical expertise, guidance, mentorship and support to consultants• Work closely with customers to answer questions about the features and capabilities of our product.• Create Weekly Status Reports and Monthly Status Reports for Internal Management and Customer SPOCs.• Manage cross-functional interactions with internal teams e.g., product development, engineering, and QA.• Understand the Customer’s current ICI implementation and ensure the maximization of business value realized by the customer through consultative support, training, and configuration optimization.• Interact with customers on/ off-site to troubleshoot issues and provide workarounds by leveraging troubleshooting skills.• Develop knowledgebase articles for both customer and internal staff to reduce troubleshooting time and drive faster issue resolution.• Follow and contribute to defined CRM processes to manage customer requests efficiently.• Empower Icertis customers to improve their end-customer experiences and achieve business objectives through the adoption of ICI.• Develop a deep understanding of customer needs and be able to tie them to specific ICI use cases, product features, benefits, and value propositions.• Proactively monitor activities for assigned customers & highlight steps needed to increase adoption, and service consumption and drive customer satisfaction. • Act as the liaison between Customers & internal organizations to ensure client escalations are resolved in due time. • Develop & deliver weekly, monthly, and quarterly operational reviews focused on trouble ticket status & consumption/adoption data with key customer contacts on a regular basis.

Pune, Maharashtra, India

• Understand the Icertis platform as well as its implementation for specific customers very well including configurations, customizations, and integrations.• Understand assigned customers’ business & operational environment with an ongoing understanding of its health. Increase awareness within Icertis, and drive operational improvements based on customer insights. • Be the point contact to drive support plans. Address and resolve some of the customer support incidents or provide workarounds by leveraging troubleshooting skills. • Extensive use of SQL to check and correct data from the backend.• Coordinate with the Internal Teams within Icertis to get the outstanding issue resolved.• Responsible for SLAs, Quality and Accuracy of individual Team• Manage resources in effective & efficient ways which yield better productivity & utilization.• Ensure implementation of various SOPs as laid down by the BU Head from time to time.• Report to the Manager and Directors on day-to-day operations, especially SLAs / Metrics.• Identify areas of process improvements through a statistical thought process

Pune, Maharashtra, India

• Understand customer requirements.• Translate requirements into functional specifications.• Work with the product development team to gather requirements and provide feedback.• Participate in the implementation of Icertis's products and services.• Train customers on how to use Icertis's products and services.• Design, develop, and extract data from SQL databases• Troubleshoot and resolve database issues

Pune, Maharashtra, India

• Providing technical support to customers and partners• Troubleshoot technical issues.• Configure and deploy Icertis services.• Troubleshoot and resolve database issues• Train customers and partners on how to use Icertis products and services.• Work with the product development team to gather requirements and provide feedback.

Bengaluru, Karnataka, India

• Plan and manage the execution of projects.• Monitor project progress and identify the resolution for issues.• Communicate with stakeholders and keep them updated on project progress.• Prepare project documentation and consult with vendors and suppliers.• Conduct needs analysis and gathers requirements.• Create instructional materials, such as courseware, presentations, and assessments.• Develop learning objectives and learning activities and gather feedback.• Evaluate and enhance the effectiveness of learning activities.

Master Of Business Administration (Mba), Marketing

Bachelor Of Technology - Btech, Computer Science And Systems Engineering

Intermediate Education, Maths, Physics, Chemistry

Secondary Education, High School/Secondary Diplomas And Certificates