Bharath Ranganathan Email & Phone Number

Experienced ITIL Platform Engineer and Testing professional with 3 years of experience, currently serving as Assistant Manager at ATOS, Chennai.Proficient in performance and automation testing, with expertise in JMeter and web debugging tools. Skilled in incident management and handling, with a strong understanding of ServiceNow, BSM_RG, and Centreon. Experience with Microsoft Office Suite, Word, and ExcelPossesses good knowledge of DevOps, Azure, and AWS, and is adept at problem-solving and executing projects independently.Managed Incident Handling, Incident Management, Centron, HP SIM, Maintenance mode, E2E monitoring, and Problem-Solving.Experience in SAP and SAP BO.Managed all UAT requests for users based on business flowCreated and deleted SAP roles for users as per the requirementConducted thorough checks to ensure smooth functioning of application as per workload model11 months of hands-on experience in performance testing.Experience in creating and customizing scripts, scenario setup, and execution of tests as per the Business specifications.Good Working Experience in Correlation, Parameterization, Checkpoints, etc...Experience in analysis and Reporting, collecting and collating results after completion of test runs, analyze the reports generated.Monitoring server using SCOM, Bmc Patrol, Bsm, and Centron console.Monitored Application Status within Client SLA.Having working Knowledge of Service Now Applications for Incidents, CMDB, and reports.Reduced Incident breaches by 75%.Managed Automation Tools for Incidents Routing And handling high-priority (P1, P2, P3, P4) incidents.Will be involved in DSR calls related to the updates, works to be done, and gathering info from other teams with all other teams involved.Planning, Execution co-ordination with Multiple Teams, Completing transition/outages on the set time and status reporting

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  Saveetha School Of Engineering

  Cse