Bharath Salla Email & Phone Number

India

United Arab Emirates

25% Faster Resolution: Improved features like visual error diagnosis and regional counts help resolve orders quicker.15% More Accurate: Clear order status and advanced filters lead to higher first-pass resolution rates.30% Increased Efficiency: Wider dashboard usage, faster task completion, and fewer support tickets demonstrate improved operational efficiency

Fostered Cross-Functional Synergy, Leading to a 15% Efficiency Gain: By promoting collaboration across teams and stakeholders, achieved a 15% increase in project efficiency, resulting in reduced project timelines and cost savings.Delivered Data-Driven Insights, Resulting in a 25% Increase in Conversion Rates: Through research presentations and close collaboration with stakeholders, introduced data-backed design changes that directly led to a 25% boost in conversion rates, driving significant revenue growth.Made Stakeholders Happier by Getting 20% More People to Use the Product: By working closely with stakeholders and involving them in product workshops, we increased the number of people using the product by 20%. This made our stakeholders really pleased with the results and the impact on the product's success

1. Enhanced Eyewear Visibility: As a CX Experience Manager and Visual Designer at Lenskart, I optimized store layouts based on geographic data, increasing eyewear visibility by 30% and boosting customer engagement, particularly with John Jacobs products.2. Data-Driven Merchandising: Leveraging Power BI tools, I conducted user research to optimize the placement of Lenskart eyewear, including John Jacobs collections, resulting in a 25% increase in sales revenue and a 20% improvement in turnover rates.3. Efficient Product Launches: By streamlining processes and conducting rigorous testing, I reduced launch timelines for Lenskart eyewear, such as John Jacobs, by 40%, ensuring seamless launches and a 15% rise in customer satisfaction.

In my tenure at Marks and Spencer as a Visual Merchandiser & CX Experience Manager, I deepened my expertise in understanding and enhancing the customer journey through meticulous user feedback analysis and empathetic design thinking. My role encompassed:User Journey Detailing: Mapped out detailed user journeys to identify key touchpoints and areas for improvement, leading to a 20% enhancement in the customer shopping experience.User Feedback and Empathy: Implemented a structured feedback system to gather insights, applying empathy to address user needs, which resulted in a 15% increase in customer satisfaction scores.Communication: Fostered effective communication channels between the marketing, product, and sales teams to ensure a cohesive user experience, streamlining cross-functional processes by 25%.Competitive Research: Conducted comprehensive competitive research to benchmark our offerings, identifying opportunities for innovation that contributed to a 10% market share growth. In my tenure at Marks and Spencer as a Visual Merchandiser & CX Experience Manager,My role encompassed: User Journey Detailing: Mapped out detailed user journeys to identify key touchpoints and areas for improvement, leading to a 20% enhancement in the customer shopping experience. User Feedback and Empathy: Implemented a structured feedback system to gather insights, applying empathy to address user needs, which resulted in a 15% increase in customer satisfaction scores. Communication: Fostered effective communication channels between the marketing, product, and sales teams to ensure a cohesive user experience, streamlining cross-functional processes by 25%. Competitive Research: Conducted comprehensive competitive research to benchmark our offerings, identifying opportunities for innovation that contributed to a 10% market share growth.

At ShopperStop, my role was pivotal in transforming the customer experience through three key strategies:Empathetic Design and Storyboarding: Revamped store layouts with empathetic storytelling, boosting customer engagement and increasing dwell time by 25%. Trend-Focused User Journey Analysis: Merged user journey insights with seasonal trends, lifting sales of seasonal products by 30% through better alignment with customer expectations. Data-Driven Personalization: Utilized purchase history to offer personalized experiences, evolving store presentation and improving customer loyalty and repeat visits by 20%. At ShopperStop, my role was pivotal in transforming the customer experience through three key strategies: Empathetic Design and Storyboarding: Revamped store layouts with empathetic storytelling, boosting customer engagement and increasing dwell time by 25%. Trend-Focused User Journey Analysis: Merged user journey insights with seasonal trends, lifting sales of seasonal products by 30% through better alignment with customer expectations. Data-Driven Personalization: Utilized purchase history to offer personalized experiences, evolving store presentation and improving customer loyalty and repeat visits by 20%.*