Head of a newly opened Technology Center in Bangalore while continuing to lead the Global Corporate IT team. Ensure that Bangalore becomes a center of excellence for delivering Nasdaq products. Rapidly established a culture of innovation, engagement, collaboration and inclusiveness. Created direct lines of communications with other golobal technology teams to take advantage of the strong talent available in the Bangalore area. Defined a University internship program with premier campuses in India such as IIT and NIT. Engaged teams in hackathons, Google Developer Groups and activiely participating with NASSCOM, a regional consotinum of technology companies. Oversee community teams created by members of the center to ensure it’s provided the support and guidance for success. For two years since assuming leadership of the center, the center is Top ranked across Nasdaq from an employee engagement perspective. Attrition has been reduced from 30% to 12%, diversity has been increased from 17% to 30% and hiring diversity has been increased from 21% to 45%. Currently represent Global Technology on the corporate Diversity Council that was created to support the company’s diversity goals. Attended multiple regional events as a panel member in India on diversity and unconscious bias.

Initially selected for a new role in New York leading the Corporate IT team. Rapidly established credibility to deliver, high quality customer service, user centric based solutions and culture of continuous improvement. Selected to head a newly opened Advanced Technology Center in Bangalore to drive engagement and establishing credibility to deliver strong talent and solutions.Created global standards of technology and service delivery within Corporate IT. Metrics driven analysis to reduce error and improve customer satisfaction. Rapid test and learn philosophy to enable developer and product teams use latest technologies across Mac, Windows, Linux and VDI infrastructure. Partnered with the infrastructure team to define an initial Public, Private and Hybrid cloud strategy. Defined and executing a go to cloud strategy for all Corporate IT services while adhereing to the global security and compliance standards. Member of two initiatives to improve organizational processes and onboarding experience.

Primary responsibility includes building a high quality, collaborative, operations team that will meet the competitive needs of the customers and internal users. Manage the design, technology implementation, capacity planning/scaling, and operations for internally hosted and cloud based environments. Ensured the highest level of accessibility and uptime of mission critical software and systems are delivered to the client base. Added the necessary operations processes & procedures for critical ITIL practices. Continually ensuring that the integrity and trust of the customer is not compromised through effective planning of backup and disaster recovery scenarios. Communicate and collaborate effectively both inside the organization, and with outside vendors and clients. Work well at all levels within the customer base and company. Ensure all technology projects are well planned, within budget and delivered on time. Provide strategic input as a key member of the company executive team.

Brought in by StubHub to build and lead team in scaling infrastructure to support rapid growth that led to the acquisition by eBay. Recruited by CIO of eBay to strengthen teams, processes, and global IT infrastructure to enable continued growth.High profile leadership role charged within ensuring the delivery of highly reliable services and systems that support eBay global businesses—40,000+ users in 4 corporate centers and 70 offices. Total responsibility for organization comprised of 200 resources throughout North America, Europe, and Asia charged with overseeing IT infrastructure, databases, terminal services, incident and change management, end user support, and collaboration platforms. Introduce new models and best practices to reduce costs and meet business goals.

Provided leadership and framework to build a dedicated team, strengthen infrastructure, and introduce standards and processes that enabled a 400% growth of traffic within the online ticket marketplace system and achievement of leadership goal of positive EBITA within 2 years. * Established and oversaw the adoption of key capacity planning, engineering, incident management, and reporting processes that enabled the successful expansion of infrastructure and systems to support rapid business growth.* Enabled the rollout of 90% of releases with zero quality issues and impact to core system.* Drove the build out of new state-of-the-art data center and subsequent migration of web site to new Tier 4 data center within 9 months and with zero disruption to operations.* Spearheaded the architectural design of infrastructure that supported a 10-fold growth of the website.* Managed 90% of all technology post acquisition operations.

Originally brought in to oversee the launch of the first of its kind retailer and achieve competitive advantage within the marketplace. Recruited by VP of Operations to strengthen web operations and enhance the timely rollout of new products and ensure optimal support of the Kodak EasyShare eCommerce platform.* Managed the full life cycle design, development, and launch of Print to Retail product offering to enable consumers to ship prints on-line to retailer for pickup the next day. * Enhanced the timely delivery of products.

Dedicated 6-year career driving the design, development, introduction, and management of key products utilized by global customers and internal technology teams. Directed teams of up to 70 leveraging onshore / offshore delivery model.* Held full responsibility for the development and enhancement of Schwab’s eChannel by Phone™, Telebroker™, Call Routing, and Wireless products that processes 60,000+ calls/day, 300,000+ emails/day, and broke 1+ million/month wireless request within 2 years. * Instituted team metrics and offshore capability to achieve 30% cost reduction. * Led new team in the full life cycle design and launch of company’s first wireless products—Pocket Broker—the first within the marketplace to enable trading across mobile devices.

Fast-track promotions through a successful 14-year career with these leading wireless and telecommunication companies.* Chosen for newly established Mobile Services Division to create and lead efforts of organization in selecting and rolling out Operations Management Systems that enabled the remote management of 2,000+ cell sites, 15+ controllers, and 4 Mobile Switch Centers servicing over 10 million customers throughout California, Arizona, and Nevada.* Managed the rollout of Network Monitoring & Analysis (NMA) platform. * Selected for highly competitive 4-year rotation program to provide escalated support to the 7 Regional Bell Companies.