Customer Success & Retention of Enterprise accounts across ASEAN and ANZ region

Managing Oracle Linux, OVM Support Renewals and Customer Success, B2B communications for Enterprise Customers in North America. Ensuring timely renewal of Support Contracts, Customer on-boarding continually made updates to the process based on customer feedback and updates, Backlog management, Pricing, Quoting, and addressing/alignment of any technical issues.Developed and implemented strategies for expanding business opportunities with existing customers that are best suited for long-term growth.Client advisor and day-to-day contact for all client needs after-sale (from onboarding through to renewal). Conceptualizing and executing integrated communication campaigns across the region through local events and targeted webinars. Ensuring that the customers get benefit out of the offering & new launches at Oracle.Working closely with the Consulting team/EAM/Field Sales/Partners and SI's in understanding the pain areas of the existing customer install base and ensuring that the solutions are provided and the issues are addressed. Responsible for the success of large enterprise accounts and smaller accounts in Service, assuring customer intimacy and business value within the agreed cost envelope and SLA parameters.Reporting of the pipeline created out of the existing customer install base & First-year Business.Engaged in playing a consultative role and positioning Oracle Cloud Solutions to big corporate and public sector accounts in Canada. Mentoring new hires and leading them for their success.Influencing business decisions and outcomes at the executive level.Achievements: Quarter on a quarter over achieving targets, meeting forecast, and maintaining Linearity.

Boot strapped an independent Brand and Creative agency startup, my responsibilities were, Inside Sales, Customer Success, New business development, decoding campaign briefs, Account Planning, brand, and creative strategy, brand management, vendor management, campaign execution, design thinking, etc. multi-tasking with all the aspects of running a business successfully such as Creative Direction, addressing marketing challenges, understanding diverse portfolio from packaging to ATL & BTL campaigns. Was successfully able to grow the agency from Zero revenue to 150,000 RM revenue in just one year, with a growth rate of 35% YoY Clients: Toyota VIOS, Yeos, PepsiCo South Asia, Wipro Unza (Safi Naturals all brands), F&N Dairies, Gulf Asia, Jordan (SEA Region) to name a few.

As a business unit head of Interactive Television (a WPP group company), I was responsible for Intra Business Development and Customer Success to all customers of GroupM agencies in North India (Mindshare, Maxus, MEC, Motivator & Media Com), New Business Pitches.To create innovative brand concepts for Brand integration in Cinema Advertising and Content Development to deliver maximum ROI. Brand Strategy, Media Planning, and other ad agency function/s.Achievements: Successfully won and executed big-budget innovative campaigns for Lufthansa (First-time advertiser in ATL), Motorola, Panasonic AG, National Geographic Channel, etc...Started internal Cinema News Letter.Increased the spending of regular advertisers like PepsiCo & PepsiCo Foods, KFC & Pizza Hut on Cinema Medium.Achieved profit centre KPI's

Zee Sports: Indian Cricket League: July 2008 - Sept 2009 - MumbaiDy. Vice President – Associations and SponsorshipsResponsible for Business Development and form partnerships across Western & Southern India, through On-Air/On-Ground sponsorship associations. Client Servicing and maintaining a relationship with all ad-agencies and with principals up-to senior-most levels. Managing a team of Four senior business development people.Achievements:Pitched and won clients like Sab Millar Breweries (Haywards), Provogue Fashion as a dress/fashion partner. Zee News Limited – AVP– AFP and Special Initiatives – Sept 2009 – Dec 2011 (Based in Delhi)Worked as North Region Head for Curating Content, Special Initiatives and AFP (Advertiser Funded Program) and also is helping the FCT Sales team to monetize the ideas and integration of products well. Developed a robust business model of AFP Business for Zee News Limited. Training Sales Team to sell FCT smartly by combining other channel properties from Zee News Network. Also as a sales head for two regional channels – 24 Ghanta and 24 Ghantatlu. Achievements:Over achieved channel revenue targets and KPI's for two consecutive years. Successfully executed APEA (Asia Pacific Entrepreneurship Awards) in 2009 for India in association with Zee Business. FIFA World Cup campaign, Pujo Campaigns for Zee 24 Ghanta. Successfully pitched and won exclusive clients for Zee News Network (across all 7 channels)

Started the Regional Sales and Marketing Operations for My FM (Dainik Bhaskar Group), responsible for revenue generation and marketing in Five south indian states namely Goa, Kerala, Karnataka, Tamilnadu and Andhra Pradesh. As a profit centre head I was responsible for recruit and mentor sales team, negotiations & partnerships for long term deals. Provide key strategic inputs about markets and Radio industry as a whole to the leadership.Achievements:Successfully kickstarted Bangalore and Chennai offices (to cover up entire Southern Region). Cracked major deals with GroupM, ITC & Wipro Consumer Care in the very first month of operation.

Sr. Key Account Manager (Corporate Sales – Mumbai) – Nov 2005 – Dec 2006Responsibility Generate sales and maintain and grow market share from Key Accounts. To devise and strategize corporate sales policies and SOP’s also responsible for implementing the same. Achievements:Surpassed targets month after month. Successfully designed Sales Procedures and policies for corporate sales nationally. Developed Marketing Concepts for the Key Clients and implementing them. (All stations). Actively involved in conceptualizing new ideas for improvising sales nationally.Strategy Presentations to the Senior Management. Developing and helping team members, maintaining their KRA’s. etc.Trained team members and new recruits.Market Head (Corporate Sales – Bangalore) – Dec 2006 – July 2007Was promoted to Head Corporate Sales in Bangalore. Revive relationship with Key Clients and Agencies. Revenue Collection, Recruit and motivate team members to achieve Team Targets.Achievements:Spearheaded in closing annual deals of big corporate such as UB Spirits, UB Beer Division, Wipro Consumer Care, Britannia, SKOL etc.Aggressively maintained Radio City market shares as against competition.Developed the region in the corporate category, keeping in mind time management and performance management.Devised sales strategy to penetrate to existing/new industry segments.

Setup and generate Non Traditional Revenue. Marketing Tie-ups, Negotiate with suppliers and vendors. Celebrity Management. Maintaining Key Result Areas and MIS for NTR (Non Traditional Revenue). On job training for Team Members and new recruits. Was also looking after some non performing Retail Verticals such as – Jewelers & Hospitality Industry for On-Air Sales. AchievementsSuccessfully started Non Traditional Revenue Department for Radio Mirchi – Pune. The same model is been implemented across Radio Mirchi Stations now as Mirchi Activations. Appreciated across Radio Mirchi Stations for an outstanding performance for implementing new ideas for new clients and getting them on board.Conceptualised, organized and executed the first ever Educational Event in Pune for Radio Mirchi in 2003, which has now become an annual event in all Radio Mirchi Stations across India.Created an awareness campaign on “Shopping Tips” on behalf of a Shopping mall that had recently entered the Pune Market. As a result, the mall is one of the leading Shopping Mall in the City.Organised and executed an exclusive Property Fair for leading builders in Pune, Mumbai and Delhi.Organised a Live Broadcast Show for Shopping Malls.Organised Pune’s first ever Gold Hunt. Created contests for on-air game shows on Radio.Conceptualised and created on ground properties like treasure hunts, road shows, visit by a sport celebrity and movie previews.

To setup sales office in Pune region, Generating sales from Corporate Key Accounts (IT Companies), IT MNC’s, & Global Accounts. Relationship Building and Training end users on the system. Organizing Human Resource Conferences.

Handled Front Office Operations including Cash.