* Conducted user research and market analysis, identifying trends that drove the implementation of 30+ new features and defined acceptance criteria for 200+ user stories.* Collaborated with the UI team to refine product design, resulting in an 85% increase in customer engagement.* Managed a team of 12+ to deliver a Roster Management and HRMS tool within 3 months, meeting the needs of 5+ business clients and increasing productivity by 45%.* Developed an ITSM solution for Reliance Retail, reducing ticket volume by 88%, replacing a 15-year-old system, and improving operational efficiency by 70%.* Owned and delivered 5+ products, driven by stakeholder collaboration and successfully onboarding 10+ businesses.* Contributed to PinkVERIFY certification for the ITSM tool by creating 60+ technical documents, ensuring ITIL compliance.

* Integrated authentication layer in FIITJEE's LMS & Exam Platform, streamlining access for 75,000+ users.* Reengineered the project, improved tree-shaking algorithm, reducing external library footprint by 65% through the development of 20+ new custom pipes and services.* Optimized performance by 150%, achieving a 76% reduction in latency and an 82% reduction in build size via a new compression strategy.

Participated in a Student Mentorship Program, providing guidance and support to junior students on academic and personal matters.

* Redesigned system architecture and optimized 80% of MySQL database queries, leading to significant improvements in system performance.* Developed and implemented around 60 complex REST APIs, which streamlined operations and optimised CronJob algorithm by 95%.

* Analyzed the technical and business aspects of 60 Ed-Tech solutions, shortlisted the top 5 for large-scale implementation to achieve business goals.* Identified technology-related weaknesses in the products of 3 clients and proposed solutions to enhance their competitive edge in the Ed-Tech domain.

An EdTech startup providing a comprehensive Learning Management System (LMS) and Marketplace, enabling educational institutes to increase accessibility and scale their reach.* Conducted 130+ interviews with coaching institutes and students driving problem discovery and market-aligned solution.* Conducted comprehensive data-driven UX research and designed intuitive wireframes and UI designs, achieving 83% user satisfaction rate.* Defined Product Roadmap and architected the system design while leading a team of 15+, launched the product within 5 months, ensuring alignment with business objectives.* Successfully onboarded 20+ institutes onto the platform, including acquiring 5+ institutes within the first 2 days of the product launch.* Directed business operations and implemented multiple strategies to enhance productivity and performance, achieving productivity with 12% standard deviation.

Assisted in the Statistical Machine Learning course, supporting faculty and students with course materials, grading, and academic inquiries.