• Assess, diagnose, counsel, and provide psychotherapeutic treatment, rehabilitation, and care coordination for adults (and adolescents 16+ only with pre-assessment of needs and family support); provides educational and consultation services to other staff, family/guardian; and performs related duties as required.• Provide social-emotional and therapeutic counseling groups utilizing Therapeutically-Applied Role Playing Games, Lego Therapy, Collaborative Worldbuilding, and other avenues of play therapy.

• Diagnosis and treatment of mental disorders through individual and group counseling, assessment, consultation, and referral as a counseling trainee/intern.

• Course instruction (planning, implementation, evaluation, and assessment), office hours, attendance at part-time faculty orientation, instructional evaluation and development, and compliance with other University policies and practices.• Currently teaching both campus and CCP classes: Introduction to Psychology• Remote teaching via MS Team, WebEx, and Brightspace experience.• Successful completion of the 'Independent Applying the QM Rubric - Virtual (APPQMR)' [06/23/2021]

• Assist all students to meet or exceed 21st century knowledge and skills, including state academic achievement standards.• Articulate what students should know and be able to do, while working to help students achieve.• Guide the learning process toward the achievement of curriculum goals and, in harmony with the goals, establish clear objectives for all lessons, units, projects to communicate these objectives to students.• Plan and deliver learning experiences that advance the learning of each individual student; show written evidence of preparation upon request of immediate supervisor.• Design authentic learning experiences for students to learn core knowledge, 21st century skills and literacies, through, but not limited to, collaboration, problem–based learning, inquiry, and integration of curriculum.• Organize and plan for learning based upon knowledge of subject matter, students, the community, and curriculum goals.• Use technology to develop student content knowledge and skills so students know how to learn, think critically, solve problems, use information, communicate, innovate, create and collaborate.• Use continuous, authentic and appropriate assessment and evaluation measures that are evidence-based and use them to improve instruction and student learning and for feedback, including progress reports.• Provide learning opportunities that support the intellectual, social, emotional and physical development of the students.

• Assume and maintain responsibility for the administration and programming of cottage(s) on theresidential campus.• Direct supervision of assigned staff including hiring, supervision and a high emphasis on employeedevelopment.• Supervise and monitor assigned staff that supports day treatment programming and independent livingactivities.• Enhance department’s ability to work as a coherent and productive team, with direct reports, clinicalstaff, nursing, and leadership team.• Provide leadership in the formulation and implementation of treatment, training, and therapeuticobjectives.• Monitor and ensure that staffing and resident needs are met.• Develop a therapeutic relationship with each client.• Plan, organize, direct, coordinate, and evaluate service delivery to residents.• Review and address critical incidents including face-to-face assessments of restraints when on duty.• On call by cell phone during non-work hours for clinical consultation and crisis management.• Serve as a liaison between staff and other areas within the campus and agency.• Identify staff development and training needs and ensures that training is completed, updated anddocumented.• Evaluate and verify employee performance through the review of completed work assignments andperformance evaluations.• Complete all paperwork required by the agency in an accurate and timely manner (including but notlimited to: time sheets, performance evaluations, staff injury/accident reports, CIR’s client goals andquarterly reviews).• Assure fiscal accountability of all assigned programs and services in accordance with programprocedures.• Attend supervision and required meetings, training sessions, conferences and workshops to maintainprofessional competency.

• Provide line of sight supervision of youth in care.• Engage residents in at least one social/recreational activity per shift.• Observe the patient in self-administration of medication as directed.• Document each shift in the communication log.• Participate in miscellaneous duties that may be assigned from time to time.• Prepare client major incident and incident reports as requested and in accordance with agency rules and regulations.• Perform other job duties as required to include, but not be limited to, daily participation in mealtime and personal care programs, transporting/escorting individuals to pertinent appointments and activities.• Assist in screening incoming visitors ensuring that visitors are on the approved visitors log.• Demonstrate solid judgment for the well-being of residents when decisions arise.• Respond to emergency situations as needed, utilizing appropriate techniques when possible.• Comply with all agency policies and procedures.• Maintain all aspects of HIPAA, promoting patient confidentiality and right to privacy.• Responsible for and completing all productivity/documentation requirements.• Participate in all assigned staff meetings and staff development programs.• Demonstrate appropriate attendance and punctuality in adherence with policies.• Other duties as assigned.

• Ensure ongoing local programmatic excellence, rigorous program evaluation, and consistent quality of finance and administration, fundraising, communications, and systems; recommend timelines and resources needed to achieve the strategic goals.• Develop, maintain, and support a strong Board of Directors: serve as ex-officio of each committee, seek and build board involvement with strategic direction for both ongoing local operations as well as on the national and international level.• Develop, lead, and coach a high-performance senior management team.• Ensure effective systems to track scaling progress, and regularly evaluate program components, so as to measure successes that can be effectively communicated to the board and other constituents.• Deepen and refine all aspects of communications—from web presence to external relations with the goal of creating a stronger brand.• Use external presence and relationships to garner new opportunities.• Design both local and national expansion and complete the strategic planning process for various program expansions.

• Multitask multiple internal systems and processes, and create promoters in a chat-based environment to restore customer relationships, addressing both hardware and software issues.• Lead team meetings, create new development content, and facilitate skill building in advisor mentoring. • Peer mentoring and coaching through informal chat and formal Blackboard, WebEx, and MeetMe environments. • Enrich the experience of customers through simple educational experiences above and beyond support expectations through presentations and chat assistance of team members.• Restore customer relationships, addressing both hardware and software issues, with 100% CSAT and 100% Issue Resolution over the last six fiscal quarters.• Report and escalate issues through the appropriate management and engineering channels.[ Departmental change from phone to chat]• Flex Mentor role added June 2017.• Internal Customer Relations role and project added January 2018 - April 2018

• Provide outstanding technical service in a text-based format via social networks.• Accurately documenting customer interactions.• Escalating unresolved issues or customer escalations to the appropriate channel.• Exhibit professionalism, tactfulness, and the ability to adjust to customers’ needs and skill levels.• Critical attention to detail and superior written communication skills under aggressive timelines with flexibility and adaptability.

• Successfully completed both IQC and VQC in April 2014.• Completed Here to Help T3 in May 2014; iOS Tier 2 Apprenticeship T3 in August 2014.• Currently hold a 98.78% Instructor rating based on EOC surveys.• Deliver all Here to Help training technical classes above minimum expectations.• Co-facilitate Mac to iOS Transition training classes.• Conduct inbound technical support calls above iOS Tier 2 expectations.

• Deliver an exceptional customer experience.• Handle confidential information.• Accountable for pre-determined goals and expectations.• Peer mentoring and documentation through team meetings.• Document procedures.• Keep up to date with proper training and operational procedures.

• Work with caregivers to fully implement strategies within a structured behavioral plan to enhance the autonomy and quality of life of individuals, along with their families and other support teams.• Review behavior plans and other relevant instructional materials developed by behavior analysts for clients to facilitate consistent implementation and monitor outcomes appropriately.• Complete daily progress notes related to implementation of the behavior intervention plan for the behavior analyst to review.• Assist the behavior analyst in developing reports and conducting assessments upon request.

• Designed and developed the ClubCorp Colors! management, user provisioning, and training program for over 100 active business, sports, and country clubs and 10,000 Employee Partners.• Develop, design, and implement User Information Security and Access Control workflow, policies, processes, and documentation through supervisory role over information security team.• Serve as the initial point of contact for user administration and security related inquiries as well as contact responsible for User Information Security for new, changing, and terminating employees. • Provide telephone and mail support to users in the areas of accounting, Microsoft Office support, Oracle support and other software as needed by the users.

• Enhance information architecture team accomplishments and competence by planning delivery of solutions; teach improved processes; mentor team members.• Identify user requirements by researching and analyzing user needs, preferences, objectives, and working methods; study how users consume content, including data categorization and labeling; meet with focus groups.• Plan information architecture by studying the site concept, strategy, and target audience; envision architectural scheme, information structure and features, functionality, and user-interface design; created user scenarios; prepare data models; designed information structure, work-and dataflow, and navigation; evaluate information representation; conducted creative meetings.• Organize information by translating user behavior into media structure and elements; craft interactive experiences; produce workflow diagrams, user scenarios, flowcharts, and storyboards; prepare interaction specifications, navigation rules, organization of information, and site maps; coordinate with business, technology, visual, structural, editorial, cognitive, and brand strategists.• Implement information architecture by preparing paper and interactive prototypes and mockups including page layout and navigational elements; coordinate with Web Producer and Production Developer to integrate site concept, visual design, writing, interface, and navigational structure; documented structure and processes.• Enhance organization reputation by accepting ownership for accomplishing new and different requests; explored opportunities to add value to job accomplishments.

• Work with multimillion/billion dollar clients on critical cases (OC-12 through OC-192 infrastructure) as Technical Liaison to Office of the President to ensure client satisfaction and retention.• Serve as a training consultant of products and services to educate customers and resolve questions/concerns efficiently using active listening and creating external training materials.• Collaborate with peers in the training capacity as Senior Technical Lead in identifying problems, troubleshooting, and handling hostile clients.• Monitor servers and troubleshoot dedicated Internet T1 and higher connections and co-locations, and manage incoming call queues on a national level to ensure high level of responsiveness and satisfaction among clients.• Troubleshoot first and second level support issues, working with circuits and operations departments, which leads to timely and consistent resolution for customers.

• Responsible for the monitoring, identifying and analysing malware threats; playing an active role in responding to the ever changing threat landscape.• Performed system analysis, reverse engineering and static, dynamic, and best-practice malware analytical methodologies on Windows, or LINUX-based platforms.• Updated and created heuristic content to improve efficacy and accuracy of the service with additional focus on Targeted Attacks and Advanced Persistent Threats.• Identified opportunities to develop tools to automate repetitive tasks.• Advocated core requirements to the Development teams for enhanced malware detection.• Delivered on the job and formal presentations to the team as well as other Symantec departments.• Wrote/contributed technical write-ups and blogs, provided detailed analysis as required.• Provided remote out of hours support via an on call rota, escalating service events to Management when appropriate.