Bhardwaj Rajakumar Email & Phone Number

Boston, Ma, Us

Boston, Ma, Us

Madrid, Es

Madrid, Es

Boulder, Colorado, Us

• Proposed and implemented a strategy to curb SLA pay-outs to organization’s customers due to system failures, potentially saving the company upto $1.5 million.• Implemented machine learning algorithms in Python using Numpy, Pandas, and Sci-Kit Learn libraries that predicted the occurrence of system outages, with an accuracy of over 85% using semi-structured log files.

Middlesex, Gb

• Redesigned existing ba.com eCommerce web services to increase selling capability by 30%.• Engineered XML and JSON schemas to map backend services and databases to the e-commerce web service as per the latest Industry standards, with constant interaction with business and technology teams.• Analyzed business requirements, created data requirement specifications, and provided process diagrams to the development team, showing various components and its dependent systems, covering all positive and negative scenarios to be addressed.• Lead Agile scrum team by managing sprint planning, backlog prioritization, user story creation and selection, and scrum meetings with various stakeholders, to ensure continuous integration of functionality as per business priority.• Executed advanced SQL querying to test and map data on the customer, agent and operation databases, containing millions of records.• Created and maintained Jira dashboards to assign tasks, create defects and track day-to-day activities of all resources in the team. Reported updates based on the created dashboard to senior management on a bi-weekly basis.• Engineered test scenarios based on functionalities and validated test results to verify scenario coverage and to ensure zero defects during user acceptance testing.• Analyzed defect logs and assisted the development team in fixing them.

Middlesex, Gb

• Analyzed data on the airline’s Customer Relationship Management system and provided a strategy to transform existing legacy systems to latest normalized schemas, for over 1 million records.• Engineered insights from the data on how it could be used to sell better to frequent customers by performing targeted advertising, which lead to an increase in sales by 10%.• Created complex SQL queries to merge data from various tables to identify insights from the data.• Designed dashboards and stories for senior management using Tableau and Power BI.

Middlesex, Gb

• Prepared detailed functional test plan, and test cases and took them through the approval stages.• Completed various levels of testing - System, System Integration, End to End, Regression, User acceptance• Created project deliverables (Requirement Traceability Matrix, Test Plans, Test Cases, Stubs, Test Report, and Support Document).• Understood the process flow between service layers with UX and database.

Mumbai, Maharashtra, In

Trainee at the Initial learning program(ILP), at TCS Chennai. Learnt testing concepts, and Java programming during the training.Was awarded the Harbinger of the program.

Master Of Science - Ms, Information Management

Bachelor Of Technology - Btech, Electrical, Electronics And Communications Engineering

Pre Univeristy College, Computer Science

High School