Rohan Bhardwaj Email & Phone Number

Delta, Bc, Ca

• Engaged with potential clients at various events by using sales pitch and educating them about our products and services available.• Developed and implemented promotional strategies to raise awareness of events.• Managed and organized event logistics, including venue selections, budgeting, and transportation arrangements. Identified appropriate venues based on factors such as traffic flow, lighting, availability of electricity, and other services offered by each location.

Burnaby, British Columbia, Canada

• Enhanced client satisfaction by achieving a 95% on-time delivery rate for goods,merchandise, and items, leading to a 20% increase in repeat business.• Addressed and resolved 200+ customer complaints annually, resulting in a 15% improvement in customer retention.• Conducted quarterly performance evaluations, leading to a 10% increase in team productivity through targeted feedback and training.• Implemented three strategic customer service process improvements, resulting in a 25% reduction in response times and a 30% increase in overall efficiency.• Collaborated cross-functionally with 3+ departments monthly to streamline workflows, ensuring a 98% success rate in project completions and enhancing inter-departmental communication.

Surrey, British Columbia, Canada

• Collaborated with a team of 10+ members, reducing operational delays by 20%.• Processed over 70 financial transactions monthly, including sales and account resolutions, resulting in a 95% accuracy rate and a 10% increase in transaction throughput.• Elevated customer satisfaction scores by 30% through adept handling and resolution of 50+ customer service issues monthly.• Utilized strong communication skills to resolve 100+ product and consumer complaints quarterly, maintaining a 98% customer satisfaction rating.• Maintained composure in over 50 high-pressure situations annually, effectively diffusing tensions and preserving the company's reputation.• Established and nurtured relationships with 50+ customers annually, contributing to a 15% growth in repeat business and customer loyalty.

Surrey, British Columbia, Canada

Made sure safety standards were being followed on the worksite that were set by WokSafe BC.Worked in team-based environment to accomplish projects.Installed new electrical components, fixtures and motors.Operated hand and power tools and diagnostic equipment to complete various aspects of jobs.Followed relevant electrical and building codes for each job.

Surrey, British Columbia, Canada

• Performed daily opening and closing procedures for the register area.• Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.• Processed refunds and exchanges according to company policy.• Trained new staff in relevant processes and procedures.• Resolved escalated customer complaints or queries promptly and efficiently.

Bachelor Of Business Administration - Bba

High School Diploma

Associate Of Arts - Aa