Harsh Bhardwaj Email & Phone Number

Gurugram, Haryana, India

• Resolved 100+ server-related queries, optimizing order fulfillment processes for a supermarket client, reducing manual workload by 25%, leading to improved customer satisfaction by 13%• Orchestrated the resolution of latency issues in the order processing system by implementing a streamlined server integration strategy, enhancing user transaction satisfaction by 10%• Identified integration bottlenecks in payload systems through root cause analysis, implementing targeted server and… Show more • Resolved 100+ server-related queries, optimizing order fulfillment processes for a supermarket client, reducing manual workload by 25%, leading to improved customer satisfaction by 13%• Orchestrated the resolution of latency issues in the order processing system by implementing a streamlined server integration strategy, enhancing user transaction satisfaction by 10%• Identified integration bottlenecks in payload systems through root cause analysis, implementing targeted server and software updates that decreased payload errors and improved data throughput, enhancing overall system reliability by 12%• Developed a machine learning-driven anomaly detection system to monitor unusual server loads and security threats, resulting in a 30% reduction in incident response time, improving compliance with data security standards• Led an Agile cross-functional team to enhance purchase processing and payload management through API integrations and automated workflows, increasing transaction speed by 15% across online and offline store systems Show less

Noida, Uttar Pradesh, India

• Developed and implemented a go-to-market strategy for big data and open-source consultancy services, boosting sales funnel, securing 2 new tech sector clients, markedly boosting Marksman's sales pipeline• Collaborated with marketing team to generate digital marketing strategy targeting B2C enterprises segments to position the product on social media ad channels such as LinkedIn and Twitter increasing customer adoption by 10%• Performed Competitive analysis and marketing trends to… Show more • Developed and implemented a go-to-market strategy for big data and open-source consultancy services, boosting sales funnel, securing 2 new tech sector clients, markedly boosting Marksman's sales pipeline• Collaborated with marketing team to generate digital marketing strategy targeting B2C enterprises segments to position the product on social media ad channels such as LinkedIn and Twitter increasing customer adoption by 10%• Performed Competitive analysis and marketing trends to develop customer journey maps to guide A/B Testing for new user flows on Company Website increasing engagement by 15%· Executed data analysis to identify a downtrend in company reach, worked with marketing team to generate innovative data-driven strategy for product promotion in different segments and optimise marketing strategies tailored to the current market conditions increasing customer engagement by 8% Show less

Gurugram, Haryana, India

• Contributed to the development of a machine learning application that forecasts commercial real estate trends, enhancing DLF's strategic decision-making and increasing investment accuracy by 30%• Identified gaps in market data; collaborated to enhance competitive research and analysis, leading to a new sustainable residential project that saw a 20% increase in pre-launch interest

Master'S Degree, Engineering Management, 3.757

Bachelor Of Technology - Btech, Electrical And Electronics Engineering, 3.48