Pratham Bhardwaj Email & Phone Number

Hamilton, Ontario, Canada

Hamilton, Ontario, Canada

-Supervise and coordinate the work of cleaning staff to ensure cleanliness and safety of facilities-Plan and schedule cleaning activities, and ensure compliance with company policies and procedures-Train and mentor cleaning staff to improve their skills and performance-Conduct quality checks to ensure high standards of cleanliness are maintained-Communicate effectively with clients to address their concerns and ensure their satisfaction-Maintain inventory of cleaning supplies and equipment, and order new supplies as needed

Amritsar District, Punjab, India

-Managed and supervised the housekeeping staff to ensure the cleanliness and maintenance of guest rooms, public areas, and back-of-house spaces-Developed and implemented housekeeping policies and procedures, and conducted training sessions to ensure compliance and improve staff performance-Conducted regular inspections to ensure adherence to quality and hygiene standards-Coordinated with other departments such as Front Office and Engineering to ensure smooth operations-Managed inventory and ordering of housekeeping supplies and equipment, and ensured their proper use and storage-Assisted in budgeting and forecasting for the Housekeeping department.

Amritsar, Punjab, India

-Operated and managed the telephone switchboard to receive and transfer incoming calls to the appropriate departments and personnel-Greeted customers in a professional and courteous manner, and provided information about the company's services-Maintained accurate records of incoming and outgoing calls, and prepared reports as required-Responded to customer inquiries and complaints, and ensured their issues were resolved in a timely and satisfactory manner-Coordinated with other departments to ensure efficient communication and customer service-Assisted in administrative tasks such as data entry, filing, and photocopying

Post Graduate Certificate, Hotel And Restaurant Management

The content is related to the pillars of the hospitality industry, including entrepreneurial thinking, accounting and finance, marketing.

Bachelor Of Science - Bs, Airlines,Tourism,Hospitality And Management

Activities and Societies: Industrial visits and in-class activities.