Fielded customer complaints and queries, fast-tracking them for problem resolution.Cultivated impactful relationships with customers and drove business development by delivering productknowledge.

• Worked closely with international students at the university to immediately address issues and implement effective solutions.• Addressed various issues and concerns of the students to the university.• Supported students financially and mentally in COVID-19 by organizing various programs and events.• Organized various events and information session for the students for orientation events.

• Designed and reviewed design drawings, specifications and customer requirements for newly engineered equipment’s.• Collaborated with the R&D department during product development phase to prepare proper testing procedure and deliver the product to the client on time.• Faulty analysis of the on-site failure and testing process to assure maximum reliability of the products.• Carried out the testing of the various product like Uninterrupted Power Supply, Variable Frequency motor Drives, Railway battery charger and Solar inverter.• Prepared daily project status updates to keep staff up-to-date on program changes and task requirements.• Promptly answered information requests for general and specific power line design requirements.• Worked with the Customer service department and the R&D department to decrease product failure and reviewing monthly failure report.Experience working with the LV and MV voltages and the equipments.

• I got on hand training on the various electrical panel like UPS by GUTUR-Schneider electric of 500kVA Rating, Electrical drives of Hitachi, ABB, Vector and Schneider electric. ranging from 10KVA to 150 KVA.• Apart form above mentioned, I was given training about the 3rd and 5th Harmonic filter added by the ABB and 1000 KVA transformer by the ABB.• I was provided with training on maintenance and operation of the highest rated transformer in the complex with 1000KVA rating directly connected with the state electricity grid.• For all above I was given training about their operation, maintenance and trouble shoots. I was explained with the circuit diagram and SLD (single line diagram) of the electrical network of the Reliance Complex at Dahej, India