• Analyse and review documentation on business, trust, IRAs, and certificate of deposit products received from the field and clients to ensure all information is accurate and complete• Performs maintenance requests received by phone for check re-orders, cashier’s checks, basic loan maintenance, Debit/ATM PIN resets, loan payments, On Command lockouts, change of addresses, close accounts, account transfers, and Line Of Credit advances• Maintains current knowledge of banking regulations to ensure ongoing compliance of all basic and complex deposit accounts, including business, trust, IRA, and CD accounts• Cross-sells banking products such as loans, credit cards, and other channels of banking such as online banking, mobile banking, and the automated voice system.