Brad Harslem Email and Phone Number
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CHIEF INFORMATION OFFICERSenior executive skilled in technology & operations leadership, strategy development, tactics formulation, decision-making and delivery to commitment. Experienced in taking organizations to the next level with practical business savvy, creative leadership, consensus building within IT & business leadership, linking of business & IT strategies, and creating business value with practical uses of technology. Background includes proven accomplishments in organizations ranging from startup venture capital firms to technology rich Fortune 500 corporations as well as successful turnaround experience.SELECTED KEY ACCOMPLISHMENTSCOACH AMERICA: Designed, built & implemented a complete IT infrastructure including an IT department, IT staff, a data center, a data network and an application portfolio in first 3 months of company startup (9 months & $140k ahead of plan). CONCENTRA MANAGED CARE: Created a consolidated IT organization from the 350 employees in 4 operating divisions using matrix management, shared services, division & corporate level steering committees and cross division support. Consolidation of shared services reduced IT operating expenses by $6 million.APAC/ITI CUSTOMER SERVICES: Improved Outbound business unit operating margins from (3.3)% in FY1997 to 5.0% in FY 1999 using four-pronged strategy of pricing, capacity utilization, fixed cost reduction & labor ratio management.GREYHOUND LINES: Opened a new telephone center in three months to handle unmet demand. Improved unique callers handled from 68% in 1994 to 97% in 1995 and reduced customer redialing attempts, due to all lines busy, from 4.4 to 1.1.AMERICAN AIRLINES: Joined as an Industrial Engineer and was promoted 8 times to become VP of Sabre Computer ServicesSpecialties: - Strategic Planning - IT/Business Alignment- Call Center Operations - Large Budget Development - Private Equity Due Diligence - IT Governance- Transportation & Medical Industries - Customer Sales & Service Industries - Outsourcing & In-sourcing- Mergers & Acquisition Integration - Compliance Reporting (HIPAA, PCIDSS) - Full P&L Responsibility- Business Process Re-engineering - Service Level Agreements - Disaster Recovery Planning
The Kratos Group
View- Website:
- kratos-group.com
- Employees:
- 4
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Managing Director Of It StrategyThe Kratos Group 2012 - Present15455 Dallas Pkwy, Suite 600 Addison, Texas 7500Strategy and planning development during client engagements including:• Aligning IT with client business strategy,• Rapidly identifying “quick wins” and high-potential opportunities to boost ROI immediately,• Assessing global delivery models and rationalizing the IT cost/value structure to boost efficiency of resource use,• Staying current on proven developments in the application of technology, then translating these into concepts relevant to client business needs,• Developing an IT strategy, including governance and concrete actions, to play to client strengths while fortifying areas of vulnerability, and training client staff so that resources become directed in-house.
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PrincipalHci Technology Consulting 2008 - 2011Sell and execute business and IT consulting engagements including:• Due diligence assessments of IT and call center capabilities of potential acquisitions for a private equity company• New business proposal assessment and business startup implementation for transportation associations
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CioCoach America 2003 - 2007Coach America is a leading provider of ground transportation services started in 2003 by Kohlberg & Company and successfully sold to Fenway Partners in 2007.• Integrated 5 acquisitions which contributed 50% of company revenue growth from $150 million at inception in 2003 to $400 million for fiscal year 2007.• Re-engineered company website strategy and grew online sales by 270%.• In first 45 days of an expedited DOT contract for hurricane evacuations along the Gulf coast, built & implemented a central dispatch office with satellite tracking and onboard communications kits for 1800 vehicles.• Completed company-wide rollout of new enterprise Fleet Maintenance and Sales/Operations/Accounting software for charter and contract services accompanied by business process reengineering at each of the 39 operating companies.• Renegotiated voice and data contracts, coupled with site by site local audits, for a $500,000 annual savings
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CioConcentra Managed Care 1999 - 2002Concentra, a Welsh, Carson, Anderson & Stowe private equity company, is the largest U.S. occupational medicine company with $1.0 billion in revenue, 4 autonomous operating divisions and 10,000 employees. • Created IT alignment with the operating divisions by reorganizing IT into vertical business unit teams with matrix reporting into each of the four major divisions under the Concentra Operating Corporation. Also created a horizontal Corporate IT team to manage, for the first time, corporate functions such as HR and Payroll. • Developed and implemented an e.business portal strategy for B2B exchange of transactional medical billing data through web based self service systems.• Deployed a corporate intranet strategy for workplace automation, employee communication and employee collaboration. -
CioApac/Iti Customer Service 1998 - 1999APAC is a customer service call center outsourcing company with 70+ operating centers, 10,000 employees and $450 million in revenue. They provide both inbound and outbound customer service & customer capture for Fortune 100 companies and acquired ITI Marketing Services from Golder, Thoma, Cressey, Rauner private equity firm in May, 1998• Led the design, planning and integration of the merged company’s technology platforms, infrastructure, IT team of 300 and application portfolios to meet stated merger goals/timelines.• Successfully launched Christies Auction House as the pilot customer on the e.PAC® Multi-Channel Interaction Platform in September, 1999, in a new technology incubation/sales demonstration “call center of the future”.
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CooApac/Iti Marketing Services 1996 - 1998ITI is a customer service call center outsourcing company with 25+ operating centers, 4500 employees and $150 million in revenue. ITI was sold to APAC in 1998 by GTCR private equity firm.• Complete P&L responsibility for the $100 million Customer Capture Division• Responsible for design, implementation and execution of outsourced telemarketing campaigns with a team of 3500 telephone sales representatives in 20 call centers, 400 back office service representatives in 3 processing centers, and 200 IT professionals.• Increased back office productivity from 8 to 14.8 sales per hour, reduced headcount from over 800 to 350, and achieved a 99.5% standard for reporting accuracy and timeliness with first-year savings of $1.5 million.• Implemented capacity planning, hardware upgrade planning, system monitoring, technology rationalization/ consolidation and root cause analysis/resolution to stabilize mission critical systems and reach IT system availability goal of 99.5%.
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CioGreyhound Lines, Inc. Dec 1993 - Nov 1996• Upon joining the company, re-engineered the failed TRIPS reservations system implementation into a point of sale system which automated all customer service itinerary & fare quotes in time for the 1994 peak summer season.• In-sourced mainframe systems and customer service centers for $1.9 million annual savings.• Renegotiated major service contracts for $3.6 million annual saving. • Responsible for all IT services provided by a team of 250 technologists and for all passenger sales functions provided by a staff of 500-800 telephone customer service agents located in three regional reservation offices. • Built a multi-channel sales channel strategy that introduced IVR and website technologies which grew to 20% of total customer service call volume for $1.1 million annual savings -
Vp-Sabre Travel Information Network OperationsAmerican Airlines Jul 1991 - Nov 1993Provided installation, customer service & support to 16,500 travel agencies worldwide, with an annual budget of $34 million and a team of 575. This included the acquisition, warehousing and distribution of all SABRE/ADS hardware, Helpdesk hardware & software support, and third-party technical consulting. Achieved highest recorded customer service ratings. -
Vp-Sabre Computer ServicesAmerican Airlines Aug 1988 - Oct 1993Led a staff of 560 developers addressing projects in SABRE Real-time Transactions Processing (Pricing, Ticketing, Yield Management, Airport Check-in, Reservations); IMS Commercial Environment (Frequent Traveler Tracking, Food and Beverage Catering, Management Information); and Intelligent Workstations/LANS (OS/2 Development, LAN and Workstation Engineering, User Friendly IWS Front Ends to Mainframes, Laptop Systems, Radio Frequency Terminals, Bar Code Scanners, Parallel Processing DBM). Re-engineered HR staffing process to eliminate chronic programmer shortages by developing college recruiting, employee referral, manager selection panel, and new hire training programs.
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Controller - Marketing DepartmentAmerican Airlines 1987 - 1988Oversaw the construction, financial control, analysis and reporting of the Marketing Department’s $2 billion operating and $18 million capital budgets for 19,000 employees.
Brad Harslem Skills
Brad Harslem Education Details
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Finance/Computer Science -
Cornell University - School Of EngineeringIndustrial Engineering/Operations Research
Frequently Asked Questions about Brad Harslem
What company does Brad Harslem work for?
Brad Harslem works for The Kratos Group
What is Brad Harslem's role at the current company?
Brad Harslem's current role is Managing Director of IT Strategy at The Kratos Group.
What is Brad Harslem's email address?
Brad Harslem's email address is br****@****grp.com
What schools did Brad Harslem attend?
Brad Harslem attended Nyu Stern School Of Business, Cornell University - School Of Engineering.
What skills is Brad Harslem known for?
Brad Harslem has skills like It Strategy, Program Management, Integration, Strategic Planning, Disaster Recovery, Operations Management, Vendor Management, Business Process Re Engineering, Governance, Service Level Agreements, Pci Dss, Call Center.
Who are Brad Harslem's colleagues?
Brad Harslem's colleagues are Denise Whitton, Judy Cowens, Victory Achimugu.
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