I am currently working as an individual contributor and French language expert on a banking project, where I provide dedicated client support through email and phone communications. My role focuses on addressing customer queries and ensuring a seamless experience for our French-speaking clients.Key Responsibilities:Client Support: Deliver timely and effective support to clients by responding to inquiries and resolving issues in French, both via email and over the phone.Effective Communication: Utilize strong language skills to facilitate clear and concise communication, ensuring that clients feel understood and valued.Problem Resolution: Analyze customer queries, providing accurate information and solutions while collaborating with internal teams to enhance service delivery.Client Relationship Building: Foster positive relationships with clients, promoting trust and satisfaction through exceptional service.Skills and Expertise:Fluency in French: Proficient in written and spoken French, enabling effective communication with French-speaking customers.Customer Service Excellence: Committed to delivering high-quality support that enhances the overall customer experience.Adaptability: Able to adjust to varying customer needs and dynamics, ensuring a responsive and personalized approach.I am passionate about contributing to client satisfaction and driving success within the banking project

As an Assistant Manager in the P2P domain, I am responsible for overseeing and optimizing the Procure-to-Pay process to ensure efficiency, accuracy, and compliance. My key responsibilities include:Key Responsibilities:Process Oversight: Manage end-to-end P2P operations, ensuring timely and accurate processing of purchase orders, invoices, and payments.Team Leadership: Supervise and mentor a team of finance professionals, providing guidance and support to achieve performance targets.Process Improvement: Identify opportunities for process enhancements and implement best practices to increase efficiency and reduce costs.Quality Control: Ensure adherence to quality standards and compliance with internal policies and regulatory requirements.Stakeholder Collaboration: Work closely with internal departments and external vendors to resolve issues and facilitate smooth transactions.Reporting and Analysis: Prepare and present regular reports on P2P metrics, performance indicators, and process improvements to senior management.Training and Development: Conduct training sessions for team members to enhance skills and knowledge in P2P processes and tools.Risk Management: Monitor and mitigate risks related to procurement and payment processes, ensuring robust controls are in place

Joined as a Team Leader in the Accounts Payable process domain at Infosys BPM Ltd., I have successfully managed the migration of processes for the Canada and France regions. My role involves overseeing various aspects of the P2P cycle, including Invoice Processing (IP), APGL, GRIR, Help Desk, and statement management for the Atlantic region.Key Responsibilities:Process Migration: Led the successful migration of P2P processes for the Canada and France regions, ensuring a smooth transition and integration of workflows.Team Management: Supervise and manage a team, ensuring efficient workload distribution and adherence to performance standards.Vendor Reconciliation: Currently responsible for managing vendor reconciliation, APGL, and GRIR processes, ensuring accuracy and compliance.Stakeholder Communication: Act as the primary point of contact for queries from business units, onshore teams, stakeholders, and internal teams, providing timely and effective solutions.Quality Assurance and Compliance: Ensure quality and compliance with process knowledge tests (PKT), team attendance, mandatory training, and the onboarding of new team members.Process Improvement: Collaborate with onshore teams and stakeholders to share data insights and implement process improvements that enhance efficiency.Billing Data Management: Oversee billing data for the Atlantic region, ensuring accuracy and timely submission of files, including those that require digital signatures.Debt Management: Proactively address blocks and debit balances in SAP, engaging with clients to facilitate discussions and resolve issues.Timely Vendor Payments: Focus on reducing outstanding items to maximize timely payments to vendors.French Language Support: Handle communications in French, whether via calls or emails, to effectively support French-speaking clients and stakeholders.

• Canada-Based Process Management: Managed Canadian accounts payable for Wolters Kluwer.Processed invoices and payments accurately.• Virtual Collaboration: Coordinated remotely with the Wolters Kluwer team. Used communication tools for cross-time zone coordination.• French Language Utilization: Handled French communications and documentation. Ensured effective interactions with French clients and vendors.

• As an experienced finance professional with focus on P2P (Procure-to-Pay) processes, I have successfully managed accounts payable operations for multiple entities, including Tyco Fire, Tyco Integrated, Tyco Holding, Tyco Building, and CEM. My expertise lies in leveraging ERP systems like Mentor and SAP to ensure seamless financial transactions and effective reconciliation.• Key Responsibilities:• Entity Management and ERP Systems: Managed accounts payable across various Tyco entities, utilizing Mentor and SAP for efficient financial transaction processing.• Reconciliation and Financial Oversight: Conducted intercompany reconciliations in SAP, overseeing invoice processing and verification to ensure accuracy.• Vendor and Client Communication: Communicated effectively with French and English-speaking vendors regarding invoices and credit notes, handling escalations and ensuring timely responses via calls and emails.• Process Improvement and IT Support: Led initiatives for process improvements, enhancing efficiency and accuracy while managing IT-related issues within the P2P team.• Quality Assurance and Relationship Management: Maintained high standards of processing quality and policy compliance, fostering positive relationships with team members and customers.• Cross-Team Coordination: Collaborated with other departments to ensure compliance and effective communication across teams.• Translation and Interpretation: Facilitated communication by translating documents for clients and senior management, e

Handling 5 different processes alone of recharges of 83 countries1. Expat recharges ( Expatriate recharges)2. IMDCS (International manager department contribution scheme)3. ISRBS (International secondies retirement benefit scheme)4. IRBP (International retirement benefit plan)5. loan subsidy Recharging 83 countries behalf of those people who went to other countries on secondment- Preparing Excel files for the records- Raising the invoices- Making journals- Helping team to make the Balance sheet- Sending mails to higher managements.- Giving Direct Debit instructions- Handling Suspense account- Dealing with Accounts payable team- Doing the recovery part also for the current yearWorked with Accounts payable team in HSBC Hyderabad Job profile Dealing with HSBC FRANCE Accounts payable Team. Joined HSBC in Feb. 2008 and started with the job profile of entering the vendor details in the database of Smartstream (application), within 06 months became a validateur because of excellent performance and 100% quality.Now validating the invoices from two queues (Work flow and E-fax) with purchase order or without purchase orderValidating the credit notes, debit notes and invoices at the same timeDoing payment on time with in PLA and solving process issue with Business partners.Extra Responsibilities 1. Giving the training to new recruitment, keeping in touch with business area through mails or calls.2. Maintaining tracking sheets3. Timely payment to vendors4. Doing trouble shooting5. Handling process update files, translating documents from French to English.6. Contacting vendors in France7. Maintain the vendor purchase transactions.8. Preparing monthly purchase and payment report for the senior management in France

• Worked in AIS (Asahi India Glass Solution) as a French language interpreter for 3 months. (06 November 06 to 31st January 07)1. Translate the technical documents for seniors 2. Help the French delegates