Primary duties included answering customer questions and resolving problems, setting team goals, monitoring progress, onboarding and training staff members.Confidence, patience, politeness, tact and diplomacy, when dealing with difficult situations. motivational skills and an ability to supervise and lead a team of customer service assistants. creative thinking, to be able to come up with new ideas to improve customer service standards.

Set a leadership example with peers and staff to develop a representative level team to improve performanceEstablish a performance criteria for developing associates to meet or exceed business and individual goalsProvide functional guidance, training and assistance to the sales team. Manage, coach, and develop front-line associates to achieve performance goals. Set a leadership example with peers and staff to develop a representative level team to improve performance.

Remote Call Center Operations Manager especially adept at call center hiring coaching and ongoing training to ensure compliance with operations regulations. Skilled at setting and meeting productivity goals. Specialize in conflict resolution and the timely preparation of operations and productivity reports.

customer service representative