Bharti Kumari Email and Phone Number

I as a Versatile Technical Support Specialist skilled at offering clients'easy to understand guidance and actionable advice to resolve issues.As a Tier-1 specialist,I collaborated with supervisor and address customer inquires and used a ticketing system (Salesforce)to manage and process support actions and requests.Developed and tested new product offerings prior to release to assist the development team in bug identification.Respond to support requests from end users and patients walked individuals through basic troubleshooting tasks.Good knowledge in handling customer inquiries through Live chats/Emails/Phone Support.Recognition:*Awarded as Star performer for the quarter performance bonus award.*Awarded as Best SME Award in tenure with Accenture.*Recognised as “Star of business Award of the year” in 2020.*Appreciated by the management for getting performer of the month award.