Bharti Rani Email & Phone Number

Auckland, New Zealand

Auckland, New Zealand

Auckland, New Zealand

Key Accountabilities and Outputs· Analyses and resolves incidents and requests regarding use of application software or hardware. Logs and tracks incidents and requests from identification through resolution, providing a single point-of-contact for all SKYCITY staff ICT interaction.·Follows up with other support staff (service resources) involved in resolution to ensure incidents are resolved, requests are filled, and the staff service communication is complete..Documents… Show more Key Accountabilities and Outputs· Analyses and resolves incidents and requests regarding use of application software or hardware. Logs and tracks incidents and requests from identification through resolution, providing a single point-of-contact for all SKYCITY staff ICT interaction.·Follows up with other support staff (service resources) involved in resolution to ensure incidents are resolved, requests are filled, and the staff service communication is complete..Documents resolutions and updates self-help and staff knowledge bases · Provides day-to-day support services to the business unit for problems and requests as agreed in the Service Level Agreement · .Creates a positive staff support experience and builds strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling staff service with a consummately professional attitudeCustomer· Internal staff and external customers at the core – support the delivery of a customer-centricSKYCITY· Focus on what customers value· Support the sustainability and growth of the business· Utilise excellent verbal and written communication skills, in order to articulate viewsconvincingly and professionally, and to influence others to adopt your course of action Show less

Auckland, New Zealand

• Greeting with customers to improve on customer’s engagement• Handling the rush hours pressure• Resolving of customer’s complaints• Assisting dining area staff during peak hours to ensure cleanliness• Helping other team members in their work • Taking front and drive through orders• Taking care of speed of service for drive through orders as well as in store orders

Auckland, New Zealand

• Scheduling and assigning staff in daily work assignments to maximize productivity.• Handling of cash, opening and closing activities depending on the shifts. • Efficiently resolving problems or concerns to the satisfaction of all the involved parties• Providing a friendly and professional standard of service to customers.• Ordering and monitoring of stock items• Assisting new staff with training standards and procedures.• Assigning tasks and oversee the direction of… Show more • Scheduling and assigning staff in daily work assignments to maximize productivity.• Handling of cash, opening and closing activities depending on the shifts. • Efficiently resolving problems or concerns to the satisfaction of all the involved parties• Providing a friendly and professional standard of service to customers.• Ordering and monitoring of stock items• Assisting new staff with training standards and procedures.• Assigning tasks and oversee the direction of employees to ensure compliance with food safety procedures and quality control guidelines.• Consistently maintaining high level of cleanliness, organization, storage and sanitation of food products to ensure quality. Show less

Auckland, New Zealand

• Worked door to door as an energy consultant.• Provided best energy and gas deals considering customers’ requirements.• Provided friendly customer services.• Awarded as a best energy consultant for one week.

Auckland, New Zealand

• Actively monitor corporate systems, network and WIFI network issue and coordinate for any issue. This includes Solar winds alarms and Email warning notifications.• Accurate documentation and track records of calls in Service Now and HPSM applications. • Incident Management during application related all critical outages / P1/P2• ERP/ Sap System support and administration.• Supporting Terminal servers / Citrix client access in day to day business.• Working with… Show more • Actively monitor corporate systems, network and WIFI network issue and coordinate for any issue. This includes Solar winds alarms and Email warning notifications.• Accurate documentation and track records of calls in Service Now and HPSM applications. • Incident Management during application related all critical outages / P1/P2• ERP/ Sap System support and administration.• Supporting Terminal servers / Citrix client access in day to day business.• Working with Vendors/partners and all the technical teams to resolve the issues.• Supported and managed migration from Windows 7 to windows 10 for 1 BUs in a team.• Experience in SCCM, windows servers, windows OS, Remote Desktop Support Tools and Citrix environment Managed cloud-based email group.• Assists on windows applications deployment and troubleshoots errors and issues.• Troubleshoot issues and administer requests on SAP and Oracle JDE.• Looking after user’s request in Service Now.• Good in taking ownership over issues; take lead, manage, diffuse, and resolve• Windows user and computer management, administering and implementing group policy in Active Directory. groups, permissions• Respond to tickets assigned to the administrator in the team’s queue • Demonstrated problem analysis and resolution skills• Able to work well within a team environment and able to adapt quickly to change.• Excellent team player, proven ability to resolve problems professionally and systematically.• Detailed oriented, highly organized initiative-taker, able to multi-task without supervision.• Experience in supporting SCCM, windows servers, windows OS, Remote Desktop Support Tools and Citrix environment Show less

Auckland, New Zealand

• Clear logging of Incidents and Requests that are correctly classified, categorised and prioritised. • Deliver support and technical advice to customers via phone, email, face-to-face and online and Walk customers through troubleshooting processes. • User assistance to make it a ‘First Call Resolution’.• Support a number of devices from Network Printers, Desktops, Laptops, Tablets, Mobile Phones, Eftpos, Label printers etc.• Communicated with teams that own applications/tools… Show more • Clear logging of Incidents and Requests that are correctly classified, categorised and prioritised. • Deliver support and technical advice to customers via phone, email, face-to-face and online and Walk customers through troubleshooting processes. • User assistance to make it a ‘First Call Resolution’.• Support a number of devices from Network Printers, Desktops, Laptops, Tablets, Mobile Phones, Eftpos, Label printers etc.• Communicated with teams that own applications/tools that sit on our infrastructure via tickets, email and face to face.• Follow up call logging tool cases and requests to completion.• Carry out various Active Directory and troubleshooting tasks, such as user creation, account lockout, password reset and other related issues.• Manage incidents and requests lifecycle, escalating when appropriate and closing them when the user is satisfied with the end result. Keep customers informed of call progress.• Update the service management tool with timely and relevant information.• Utilise template tickets to increase efficiency. • Ensure IT and system knowledge are up to date to provide effective resolution when answering Calls Show less

Wellington & Wairarapa, New Zealand

Responsibilities:• Provide a friendly and professional standard of service to customers.• Take orders and answer any inquiries regarding the menu, beverages, and pricing.• Conflict resolution with clients on shift & follow up any customer complaints• Complete high-volume cash handling as well as cash up and reconcile takings at end of the shift.• Maintain all the Operational Standards.• Maintain all the daily and Weekly paperwork• Maintain high product standards… Show more Responsibilities:• Provide a friendly and professional standard of service to customers.• Take orders and answer any inquiries regarding the menu, beverages, and pricing.• Conflict resolution with clients on shift & follow up any customer complaints• Complete high-volume cash handling as well as cash up and reconcile takings at end of the shift.• Maintain all the Operational Standards.• Maintain all the daily and Weekly paperwork• Maintain high product standards across all team members Show less

India

• Providing technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.• Responding to email messages, phone calls and Walking customers seeking help related to their computer related issues.• Assembling and disassembling of computer peripherals, also replacing the faulty parts in the computers.• Configuring and installing computer hardware devices such as Laptops, Desktops, Routers, Printers, Operating system… Show more • Providing technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.• Responding to email messages, phone calls and Walking customers seeking help related to their computer related issues.• Assembling and disassembling of computer peripherals, also replacing the faulty parts in the computers.• Configuring and installing computer hardware devices such as Laptops, Desktops, Routers, Printers, Operating system software.• Maintaining and updating hardware asset record for the company's laptops, mobile devices and other related IT devices.• Collaborating with Vendors regarding new hardware requirements and for issues which required further escalations.• Training clients in the use of computer applications such as Microsoft applications office, Windows and computer systems.• Using technical manuals and other documents to research and implement solutions.• Maintaining daily performance of computer systems.• Running diagnostic programs to resolve problem.• Maintaining of Company’s website. Show less

Business Management Diploma Level 7, Business Administration And Management, General

Graduate Diploma In Information Technology, It

• Graduate Diploma of Information Technology – Wellington Institute of Technology (Weltec), Wellington (2015) Specialist papers completed.