Bharti Rao Email and Phone Number
โ As an accomplished Immigration Case Executive with over 24 years of experience, I have honed my skills in Project Management, Banking and Operations Management, Business Relationship Management, Service Delivery, Complaint Management, Branch Management & Risk Management. My extensive background in banking and operations management has equipped me with the expertise to navigate complex challenges & deliver exceptional results.โ One of my notable achievements includes efficiently overseeing an Outsourcing Project, which involved the seamless transition of various business activities to offshore locations under Alternate Operating Models. This experience has not only demonstrated my proficiency in project management but also my ability to adapt to evolving business strategies.โ My journey in the banking industry has been comprehensive, spanning from branch banking to customer service, quality control, governance & centralized hubmanagement. This diverse background has significantly contributed to my professional growth & development.โ My core strengths lie in effective communication, skilled negotiation, collaborative teamwork, unwavering customer focus, innovative problem-solving, commitment to service excellence, meticulous planning & a performance-driven mindset. These competencies are pivotal in driving organizational success & upholding its core values.โ In addition to my extensive experience in the banking sector, I hold certifications as a Behavior Therapist and Coach. My expertise extends to providing individual therapy sessions and Behavior Management for children within the Autism Spectrum. This unique blend of skills demonstrates my commitment to making a positive impact not only in the corporate world but also in the realm of personal development & well-being.โ I am dedicated to leveraging my extensive experience and diverse skill set to contribute significantly to West Vision Immigration's continued success andgrowth, while also making a meaningful difference in the lives of individuals through behavior therapy and coaching.Connect with me to get the detailed exposure in Banking and Operations Management, Business Relationship Management, Service Delivery & Complaint Management & Centralized Operations. Seeking career advancement with an esteemed organization to leverage my extensive expertise in Banking and Operations Management to drive operational excellence, optimize processes & deliver exceptional results in both the immigration & banking sectors, ultimately fostering growth for the organization & personal career advancement.
West Vision Immigration
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Immigration Case ExecutiveWest Vision Immigration Oct 2022 - PresentDubai, United Arab Emirates๐ฒ๐๐ ๐น๐๐๐๐๐๐๐๐๐๐๐๐๐๐๐ -โ Client Coordination and Documentation: Coordinating with clients throughout the application process, collecting necessary information, and compiling required documents according to predefined case checklists.โ Timely Application Submission: Preparing and submitting applications within specified timelines, aiming to achieve a weekly target of 3-5 file submissions to the IRCC and other relevant Government Authorities. โ Error-Free Submissions: Ensuring the submission of error-free applications to maximize the likelihood of a successful outcome, while consistently achieving a 95% quality target and maintaining a remarkable 98% approval rate on monthly processed applications. โ Administrative Management: Handling a variety of administrative tasks, including the maintenance of a comprehensive case management database, organization of client files, and direct client communication through phone calls, emails, case updates, and postal correspondence.โ Invoicing and Payment Follow-Up: Preparing invoices for clients and diligently following up to ensure the collection of retainers and the settlement of pending payments, contributing to the financial stability of the organization.โ Target Achievement: Assisting in meeting targets for Economic Programs by actively generating referrals and acquiring new clients, thereby contributing to the growth and success of the organization.
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Client Services ManagerM & M Trading Llc Dec 2016 - May 2022๐ฒ๐๐ ๐น๐๐๐๐๐๐๐๐๐๐๐๐๐๐๐ -โAdministrative Systems Enhancement: Developed, reviewed, and improved administrative systems, policies, and procedures to optimize operational efficiency and effectiveness.โ Client Feedback Management: Actively engaged in obtaining constructive client feedback, offering practical solutions, and conducting post-sales service calls to ensure client satisfaction and address any concerns.โ Information Management: Collected, organized, and systematically stored information using in-house databases and filing systems, enabling easy access to critical data.โ Event Planning: Planned, scheduled, and organized office events, including meetings, conferences, interviews, orientations, and training sessions, ensuring seamless coordination and successful outcomes.โ Vendor and Supplier Interaction: Maintained effective tracking and communication with vendors and suppliers, facilitating efficient invoice processing and timely collection of payments.โ Client Relationship Management: Cultivated strong and lasting relationships with clients, providing exceptional service and support throughout their engagement with the company. โ Continuous Improvement: Actively contributed to the ongoing improvement of client service processes and procedures, aiming to elevate the overall client experience and drive business growth.
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Behavioral TherapistApplied & Behavioral Training Institute Dec 2016 - Jun 2019Dubai๐ฒ๐๐ ๐น๐๐๐๐๐๐๐๐๐๐๐๐๐๐๐ -โ Taught objectives on individual treatment programs using the principles of Applied Behavior Analysis (ABA) Development and reviews of IEPโs for children enrolled in the therapy and regular monitoring of lesson plans to ensure criteria mastery.โCreated fun and motivating experience to generate the highest level of performance for self and team members. โ Assisted, Designed and Incorporated various support materials and training manuals to facilitate programs, support learning and assessments.โ Communicated confidentially and professionally with team members, parents, cross functional teams and care providers as well as kept the clients motivated to learn and partner in their childโs progress.โ Conducted training and workshops to support Autism Awareness for Parents, Teachers, Learning Assistants and Caretakers in mainstream schools and nurseries -
Community VolunteerDubai Autism Center Nov 2014 - Jun 2015Dubai๐ฒ๐๐ ๐น๐๐๐๐๐๐๐๐๐๐๐๐๐๐๐ -โ Assisted class teachers in the management of classroom activities and daily lessons.โ Accompanied learners on outdoor field trips.โ Planned and arranged artwork material for various activities. -
Assistant Vice President- Manager Centralized Operations HubMashreq Bank Jul 2009 - May 2013Dubai, United Arab Emirates๐ฒ๐๐ ๐น๐๐๐๐๐๐๐๐๐๐๐๐๐๐๐ -โ Proficient in setting up and effectively managing centralized hub of operations onshore and offshore for various business segments pertaining to client onboarding and processing non- financial transactions.Able to lead, manage, motivate and work with larger teams.โ Managed operational functions of the department by facilitating end to end work processes and ensured alignment with local regulatory guidelines Active participation in development and review of policies and procedures in liaison with Product Managers and key stakeholders across the bank thus enhancing business growth and customer experience.โ Thorough knowledge of developing KPIs, Service Level Agreements and effective productivity tracking measurements.โ Skilled at promoting employee engagement initiatives, reward and recognition schemes promoting employee satisfaction.โ Experience in resource management and cross-pollination of staff skills to ensure Operational Excellenceโ Excellent Leadership, interpersonal, communication, management and organizational skills -
Assistant Manager- Hnw And Affluent Segment , Retail OperationsMashreq Bank Apr 2008 - Jun 2009United Arab Emirates๐ฒ๐๐ ๐น๐๐๐๐๐๐๐๐๐๐๐๐๐๐๐ -โ Effectively managed the entire gamut of operational activities for HNWI segment (Private Banking and Mashreq Gold) from setting up of transactional accounts, investment booking, credit cards and complaints management.โ Responsible for running a HUB for centralized processing unit for customer account opening and maintenance for Retail, Corporate, Gold, Private Banking and Business Banking segments.โ Ensured high team spirit, employee engagement, motivation, performance feedback and reviews on ongoing basis to ensure meeting of individual and unit targets.โ Single point of contact and help desk for communication, review and processing of various customer initiated requests for affluent segment.
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Team Leader- Branch Controls And AdministrationMashreq Bank Jun 2007 - Mar 2008Dubai
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Assistant Branch Manager- Branch BankingMashreq Bank Jul 2006 - May 2007Dubai๐ฒ๐๐ ๐น๐๐๐๐๐๐๐๐๐๐๐๐๐๐๐ -โ Assisted the Branch Manager on the day to day running of the branch activities with full adherence to laid down operational controls, statutory and compliance guidelines. โ Adherence to customer-centric values with the delivery of set service standards by branch teamEnsured the Branch scorecard rating was positive with progressive trends of achieving branch sales targets.
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Customer Service SpecialistMashreq Bank Sep 1998 - Jun 2006Dubai, United Arab Emirates
Bharti Rao Education Details
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Business/Commerce, General -
The Indian High School, Dubai
Frequently Asked Questions about Bharti Rao
What company does Bharti Rao work for?
Bharti Rao works for West Vision Immigration
What is Bharti Rao's role at the current company?
Bharti Rao's current role is ๐๐ฆ๐ฆ๐ข๐ ๐ซ๐๐ญ๐ข๐จ๐ง ๐๐๐ฌ๐ ๐๐ฑ๐๐๐ฎ๐ญ๐ข๐ฏ๐ @ ๐๐๐ฌ๐ญ ๐๐ข๐ฌ๐ข๐จ๐ง ๐๐ฆ๐ฆ๐ข๐ ๐ซ๐๐ญ๐ข๐จ๐ง โ Project Management โ Branch Management โ SLA & KPI Management โ 24+ Years Exp โ Banking & Operations Management.
What schools did Bharti Rao attend?
Bharti Rao attended Delhi University, The Indian High School, Dubai.
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