Bharti Rao Email & Phone Number

Dubai, United Arab Emirates

𝑲𝒆𝒚 𝑹𝒆𝒔𝒑𝒐𝒏𝒔𝒊𝒃𝒊𝒍𝒊𝒕𝒊𝒆𝒔 -✔ Client Coordination and Documentation: Coordinating with clients throughout the application process, collecting necessary information, and compiling required documents according to predefined case checklists.✔ Timely Application Submission: Preparing and submitting applications within specified timelines, aiming to achieve a weekly target of 3-5 file submissions to the IRCC and other relevant Government Authorities. ✔ Error-Free Submissions: Ensuring the submission of error-free applications to maximize the likelihood of a successful outcome, while consistently achieving a 95% quality target and maintaining a remarkable 98% approval rate on monthly processed applications. ✔ Administrative Management: Handling a variety of administrative tasks, including the maintenance of a comprehensive case management database, organization of client files, and direct client communication through phone calls, emails, case updates, and postal correspondence.✔ Invoicing and Payment Follow-Up: Preparing invoices for clients and diligently following up to ensure the collection of retainers and the settlement of pending payments, contributing to the financial stability of the organization.✔ Target Achievement: Assisting in meeting targets for Economic Programs by actively generating referrals and acquiring new clients, thereby contributing to the growth and success of the organization.

𝑲𝒆𝒚 𝑹𝒆𝒔𝒑𝒐𝒏𝒔𝒊𝒃𝒊𝒍𝒊𝒕𝒊𝒆𝒔 -✔Administrative Systems Enhancement: Developed, reviewed, and improved administrative systems, policies, and procedures to optimize operational efficiency and effectiveness.✔ Client Feedback Management: Actively engaged in obtaining constructive client feedback, offering practical solutions, and conducting post-sales service calls to ensure client satisfaction and address any concerns.✔ Information Management: Collected, organized, and systematically stored information using in-house databases and filing systems, enabling easy access to critical data.✔ Event Planning: Planned, scheduled, and organized office events, including meetings, conferences, interviews, orientations, and training sessions, ensuring seamless coordination and successful outcomes.✔ Vendor and Supplier Interaction: Maintained effective tracking and communication with vendors and suppliers, facilitating efficient invoice processing and timely collection of payments.✔ Client Relationship Management: Cultivated strong and lasting relationships with clients, providing exceptional service and support throughout their engagement with the company. ✔ Continuous Improvement: Actively contributed to the ongoing improvement of client service processes and procedures, aiming to elevate the overall client experience and drive business growth.

Dubai

𝑲𝒆𝒚 𝑹𝒆𝒔𝒑𝒐𝒏𝒔𝒊𝒃𝒊𝒍𝒊𝒕𝒊𝒆𝒔 -✔ Taught objectives on individual treatment programs using the principles of Applied Behavior Analysis (ABA) Development and reviews of IEP’s for children enrolled in the therapy and regular monitoring of lesson plans to ensure criteria mastery.✔Created fun and motivating experience to generate the highest level of performance for self and team members. ✔ Assisted, Designed and Incorporated various support materials and training manuals to facilitate programs, support learning and assessments.✔ Communicated confidentially and professionally with team members, parents, cross functional teams and care providers as well as kept the clients motivated to learn and partner in their child’s progress.✔ Conducted training and workshops to support Autism Awareness for Parents, Teachers, Learning Assistants and Caretakers in mainstream schools and nurseries

Dubai

𝑲𝒆𝒚 𝑹𝒆𝒔𝒑𝒐𝒏𝒔𝒊𝒃𝒊𝒍𝒊𝒕𝒊𝒆𝒔 -✔ Assisted class teachers in the management of classroom activities and daily lessons.✔ Accompanied learners on outdoor field trips.✔ Planned and arranged artwork material for various activities.

Dubai, United Arab Emirates

𝑲𝒆𝒚 𝑹𝒆𝒔𝒑𝒐𝒏𝒔𝒊𝒃𝒊𝒍𝒊𝒕𝒊𝒆𝒔 -✔ Proficient in setting up and effectively managing centralized hub of operations onshore and offshore for various business segments pertaining to client onboarding and processing non- financial transactions.Able to lead, manage, motivate and work with larger teams.✔ Managed operational functions of the department by facilitating end to end work processes and ensured alignment with local regulatory guidelines Active participation in development and review of policies and procedures in liaison with Product Managers and key stakeholders across the bank thus enhancing business growth and customer experience.✔ Thorough knowledge of developing KPIs, Service Level Agreements and effective productivity tracking measurements.✔ Skilled at promoting employee engagement initiatives, reward and recognition schemes promoting employee satisfaction.✔ Experience in resource management and cross-pollination of staff skills to ensure Operational Excellence✔ Excellent Leadership, interpersonal, communication, management and organizational skills

United Arab Emirates

𝑲𝒆𝒚 𝑹𝒆𝒔𝒑𝒐𝒏𝒔𝒊𝒃𝒊𝒍𝒊𝒕𝒊𝒆𝒔 -✔ Effectively managed the entire gamut of operational activities for HNWI segment (Private Banking and Mashreq Gold) from setting up of transactional accounts, investment booking, credit cards and complaints management.✔ Responsible for running a HUB for centralized processing unit for customer account opening and maintenance for Retail, Corporate, Gold, Private Banking and Business Banking segments.✔ Ensured high team spirit, employee engagement, motivation, performance feedback and reviews on ongoing basis to ensure meeting of individual and unit targets.✔ Single point of contact and help desk for communication, review and processing of various customer initiated requests for affluent segment.

Dubai

Dubai

𝑲𝒆𝒚 𝑹𝒆𝒔𝒑𝒐𝒏𝒔𝒊𝒃𝒊𝒍𝒊𝒕𝒊𝒆𝒔 -✔ Assisted the Branch Manager on the day to day running of the branch activities with full adherence to laid down operational controls, statutory and compliance guidelines. ✔ Adherence to customer-centric values with the delivery of set service standards by branch teamEnsured the Branch scorecard rating was positive with progressive trends of achieving branch sales targets.

Dubai, United Arab Emirates

Bachelor'S Degree, Business/Commerce, General

Education record