Bhaskar Borah Email & Phone Number

Leading Columbia Sportswear's store operations as of June 2024, my recent entrepreneurial endeavor, ASSAMIVE, revolutionized sports and leisure retail in Upper Assam. By forging strategic partnerships with Decathlon and Trekmonk, my team and I introduced an array of exclusive products that cater to a diverse customer base, enhancing the local retail landscape with a focus on customer relationship management and retail operations.My expertise in analyzing customer buying behavior and implementing effective marketing strategies was honed during my tenure as Marketing & Customer Service Associate, where I drove new customer growth and managed critical feedback. These competencies support my mission to deliver exceptional retail experiences, underscored by a commitment to quality and innovation in every aspect of customer engagement.

Listed skills include Team Management, Marketing, Market Research, Management, and 17 others.

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  Team Captain

  Columbia Sportswear Company

  Jun 2024 - Present - Noida, Uttar Pradesh, India

  Customer Service:Ensure high customer service standards are maintained, resolving customer complaints and fostering a customer-focused environment.Train and motivate staff to deliver exceptional service and create a positive shopping experience.Team Management:Recruit, train, and develop store employees, including sales associates and assistant managers.Schedule staff effectively, manage performance, and provide ongoing coaching to ensure a motivated and high-performing team.Inventory and Merchandising:Oversee inventory levels, conduct regular stock audits, and ensure accurate inventory management.Implement visual merchandising standards, keeping the store well-organized and visually appealing.Operational Efficiency::Manage day-to-day operations, including opening and closing procedures, cash handling, and maintaining store cleanliness and safety.Ensure compliance with company policies, procedures, and regulations.Sales and Profitability:Set and achieve sales goals, monitoring performance to ensure the store meets or exceeds targets.Analyze sales data and trends to make informed decisions on inventory management, promotions, and customer engagement strategies.Marketing and Promotions:Execute in-store promotions and events to drive traffic and sales.Collaborate with corporate marketing teams to implement regional or national campaigns.