Bhaskar Chary Email & Phone Number

As a Team Leader at ACT FIBERNET, I manage a team of 20 customer service associates who handle credit collection and retention, as well as sales. I am responsible for ensuring the team meets the targets, quality standards, and customer satisfaction levels set by the company. I also provide coaching, feedback, and training to the team members, as well as resolving any issues or escalations that arise.I have over 2 years of experience in the telecommunications industry, having worked as a Subject Matter Expert and a Senior Customer Service Associate at Teleperformance before joining ACT FIBERNET. I have developed strong skills in customer loyalty, organization, interpersonal communication, and team coordination, which have helped me excel in my current role. I am passionate about delivering excellent service to the customers and creating a positive work environment for the team. My goal is to further enhance my leadership and management skills and contribute to the growth and success of ACT FIBERNET.